CRM Business Analyst (Remote/WFH) (Raleigh, NC)

| Raleigh-Durham, NC
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Job description

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

The CIO team provides best-in-class, cost efficient, compliant, secure, enterprise business solutions as well as end user experience and process improvement approaches to drive efficiency gains. Our ambition, shared across the CIO Team, is to bring technology and associated business processes to the next level as a key business driver for IQVIA as well as our clients.

PURPOSE :

This position is the primary liaison between Enterprise Systems and Processes (ES&P) and BU colleagues supporting the CRM Salesforce.com application maintenance workstream. This role analyzes and documents business needs within ES&P for CRM and project teams.

A primary focus is the business motivations, business operations, business analysis, and test planning that link these aspects of the enterprise together while aligning strategic goals and objectives with decisions regarding process, organization, capabilities, and key initiatives.

RESPONSIBILITIES
  • Work closely with the Product Owner, analysts, business, and IT leaders on options to solve business process gaps including business requirements supporting the CRM business-as-usual (BAU) or maintenance workstream
  • Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
  • Perform fit-gap analysis between Salesforce.com functionality and client requirements
  • Synthesize requirements to create clear and comprehensive user stories and solution design documentation
  • Partner with support team members to effectively deliver product changes and transition of post go live support activities; provide escalated support assistance as required
  • Work with offshore partners to deliver solutions that better enable the overall value chain
  • Provide regular administration and support of team demand queue and work request systems
  • Participate in scrum, agile ceremonies, and team meetings
  • Participate in change initiatives and act as change advocate and supporter as directed
  • May be member of multiple IT projects.


MINIMUM REQUIRED EDUCATION AND EXPERIENCE
  • Bachelor's degree
  • 3+ years in a Business Analyst role (or similar)
  • 3+ years' experience administering or consulting on the Salesforce.com platform
  • Experience with business process definition, best practices, and reengineering
  • Demonstrated experience to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements, user stories, and system specifications
  • Experience with data migrations from third party systems to Salesforce.com
  • Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
  • Great teamwork and collaboration skills
  • BA/BS degree in Computer Science or Engineering - or equivalent work experience
  • Ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • Agile experience
  • Salesforce.com Certified Administrator


PREFERRED EDUCATION AND EXPERIENCE
  • Experience with Salesforce.com CRM
  • Experience with Jira and ServiceNow


IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
More Information on IQVIA
IQVIA operates in the Healthtech industry. The company is located in Durham, NC. IQVIA was founded in 2016. It has 61500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 360 open jobs at IQVIA, click here.
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