Credit Manager
About Faire
Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
Faire’s Risk team is seeking a highly strategic, operational, and experienced Credit Manager to develop, manage, and scale our underwriting team, product, and processes.
You will
- Manage, develop, and grow a team of underwriting analysts
- Employ a data-driven approach to identifying opportunity areas, testing hypotheses, making recommendations, and executing on initiatives that enhance our underwriting operations and strategy
- Work cross-functionally with teams such as Data Science, Engineering, and Product to enhance our underwriting strategy, processes, and product offerings
- Monitor and manage Faire’s credit exposure via evaluating creditworthiness of businesses and coaching/guiding your team to do the same
- Verify small businesses (retailers) using social media, geolocation data, or by requesting additional information from them as necessary
- Develop frameworks, policies and procedures to enhance and scale our underwriting operations
- Determine and report on key performance metrics
- Work with Sales and Support teams to streamline communication, improve efficiencies, and provide a world-class customer experience
Qualifications
- Minimum of 5+ years of experience across operational roles with experience in underwriting or credit roles at a high-growth tech company and/or in financial services
- Strong foundational knowledge of finance, credit, underwriting, payments
- Previous experience directly managing and hiring people
- Strong analytical, decision-making, and financial evaluation skills; SQL preferred
- Strong written and verbal communication skills; ability to interact with customers in a clear and concise manner, primarily via email and phone
- Strong customer focus and the ability to balance Risk mitigation alongside a positive customer experience; demonstrated ability in conflict-resolution
- Ability to work with others in a closely collaborative team environment
- Passionate, relentless resourcefulness and the ability to thrive at a fast-paced startup -- you’re willing to do what needs to be done for the success of your team and you are comfortable with change
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.