Job Description The Corrections and Remediations Team manages the process to triage, fix, correct, and eliminate customer impact caused by a business process or operational issues. Playing a critical role within Corrections and Remediations, the Analytics Team is responsible for identifying the impacted customers, calculating financial harm, and supporting the execution of appropriate account adjustments or notifications based on various correction strategies. This Center of Excellence supports Auto Finance, Business Banking, Consumer Banking, Credit Card, Merchant Services, and Wealth Management. Analysts benefit from unique exposure to various products and teams within the firm.
This centralized analytics model provides increased career mobility, stronger controls and more opportunities to allow analysts to work across multiple lines of business and acquire knowledge on a variety of financial products. In order to excel, the individual needs to be highly motivated, highly analytical, extremely detail oriented, and an exceptional problem solver who takes pride in being part of an organization that owns customer issues from beginning to end and delivers a great customer experience.
The Data Analyst in this role will:

• Collaborate with key stakeholders across the firm to understand the context of cases including the issue and how to use analytic techniques to carry out requirements (which requires translating high-level requirements into steps)
• Query databases and manipulate data to identify correction population, financials, and create execution files using accounts, customer, and transaction level data
• Ensure analytics steps are accurate through attention to detail and supporting the independent validation team with understanding case requirements and code
• Use SAS macros or another tool to automate analytics steps which are repetitive between cases
• Continuously develop skills to provide best-in-class analytics

Qualifications
Bachelor's Degree in Math, Statistics, Software Engineering, Computer Science, Engineering, or similar field

• Master's Degree, a plus
• Upcoming or recent college graduates will be considered

Prior experience with SQL and another programming language, e.g. Python, R, SAS, Java

• Data Wrangling: Able to query data from multiple sources with considerations for null values or required manipulations/aggregation
• Data Mining: Identify insights and anomalies within data
• Relational database knowledge

Proficiency with standard MS Office tools (Excel, Word, PowerPoint, etc.)
Flexible individual who can easily and efficiently transition across topics and disciplines
Adept at multi-tasking and meeting deadlines in high-pressure environment
Proactive self-starter with the ability to deliver value-added support to business partners in a dependable, timely and accurate manner
Strong verbal and written communication skills with the ability to synthesize data and information into executive summaries, briefs and/or reports
Must be detailed and quality assurance oriented with willingness to ask questions to gain full understanding of products or processes
Understanding of data infrastructure in a financial services organization will be a plus
JPMC Product or Database knowledge and experience preferred
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.