Consumer - Small Business Analyst at BankUnited (Miami, FL)

| Miami, FL
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SUMMARY: Utilize analytical tools and proprietary software (the iCom system) to establish and maintain physical cash inventory levels within the Bank's branches and ATMs. Utilizes technical writing skills and knowledge of banking operations and compliance to actively participate with internal departments and branches to identify, document, support, and facilitate process improvement. Participates in new projects and initiatives requiring Consumer Small Business contribution.

ESSENTIAL FUNCTIONS:
  • Directly responsible for researching and understanding cash transactions, policies, procedures, and operations for branches, vaults, ATMs, etc. Identify industry best practices and update retail procedures related to branch cash as needed.
  • Responsible for maintaining application parameters, as well as utilizing analytical tools and proprietary software, including spreadsheets, databases, and the iCom system to establish and maintain proper cash inventory levels and identifying and communicating cash reduction or increase opportunities.
  • Responsible for communicating with retail banks, ATM operations, and vault personnel the supply/demand of cash inventories.
  • Responsible for monitoring available delivery days, closed calendar patterns and special events. This will include producing reports, graphs, and analysis illustrating trends and variances in cash balances.
  • Responsible for ATM and Branch Data integrity. Monitor and correct imported transactional data which impacts forecasting.
  • Maintain, update, and communicate the Branch Cash and Business Continuity Limits, including ATM's.
  • Monitor branch cash exceptions and report to management as directed.
  • Create and maintain retail procedures for the ICom system.
  • Liaison to the branches with Wells Fargo and Brinks for escalation or research issues.
  • Responsible for Daily Vault Reconciliations for all the BankUnited Cash vaults.
  • Work with Accounting to research and resolve any cash related differences between branch and vendor.
  • Assists with ensuring that all procedures and guides are reviewed on a regular basis and updates when necessary. Identifies opportunities for streamlining processes ensuring no negative customer impact.
  • Assists with drafting and publishing information advisories and procedure updates.
  • Develop Quick Reference Guides, Job Aids and Knowledge Workshops to clarify and increase branch employees understanding of processes and procedures.
  • May participate in projects that affect Consumer Small Business division that could require procedural updates. Gathers and analyzes information to write procedures for new bank initiatives.
  • Serve as back up PolicyTech Content Administrator for the Retail/Consumer Small Business Division.
  • Monitor exception reporting as directed and work with the branches to correct.
  • May be required to provide assistance to systems testing, requiring after hours and/or weekend hours.
  • Member or facilitator of various committees as required and assigned.
  • Perform any special projects assigned by Consumer Small Business Operations department.
  • Responsible for reviewing all work performed to verify that the accuracy of results meets the established policies and objectives.
  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity.
  • Supervises function, projects or services and/or one or more employees, as applicable.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION / EXPERIENCE:

  • Bachelor's Degree in Business/Finance/Accounting, or a related field preferred Or
  • 6 years experience in a related field
  • Technical writing experience or 4 plus years' experience in a related field preferred
  • 4 plus years' experience in a retail bank branch preferred
  • Operations/Compliance banking environment and/or training; or equivalent combination of education and experience
  • Strong background in Analytics, preferably with experience in Cash Operations, Retail and ATM procedures and policies

KNOWLEDGE, SKILLS, AND ABILITIES

  • Technical writing experience or 4 plus years' experience in a related field preferred
  • 4 plus years' experience in a retail bank branch preferred
  • Operations/Compliance banking environment and/or training; or equivalent combination of education and experience
  • Strong background in Analytics, preferably with experience in Cash Operations, Retail and ATM procedures and policies
More Information on BankUnited
BankUnited operates in the Fintech industry. The company is located in Miami Lakes, FL. BankUnited was founded in 2009. It has 1635 total employees. It offers perks and benefits such as Health Insurance Benefits, 401(K). To see all 29 open jobs at BankUnited, click here.
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