Publishers Clearing House (PCH), with offices in New York City, Jericho New York, and Portland Maine is a leading direct-to-consumer company offering a unique blend of curated multi-channel shopping and digital entertainment to its 40 million customers.   With a diverse portfolio of websites and mobile apps delivering our “chance to win” value proposition that since our founding, has paid out over half a billion dollars to consumers.  PCH has over 5 million daily users across our ecommerce, digital entertainment, and mobile gaming experiences.

PCH is currently looking for a Consumer Research Specialist to join our team and elevate our consumer insights capabilities. The Consumer Research Specialist will lead the research agenda for our ecommerce and digital media business lines and our marketing, digital product (e.g., Apps), and merchandising functions.  They will work collaboratively with the respective business leaders and teams to define our research priorities and then leverage internal capabilities and external vendors to deliver high impact insights that address PCH’s key strategic priorities.

Responsibilities include but are not limited to: 

• Partner with PCH business leads to understand goals, opportunities, and challenges; then aligning with them on a prioritized insights agenda
• Lead end-to-end design and execution of insights projects leveraging both internal capabilities (e.g., research panels) and external vendors for qualitative research, quantitative research, social analytics, and consumer experience
• Analyze and synthesize research results to deliver actionable and compelling insights, utilizing PCH’s first party data and other external relevant data sources
• Develop insightful and compelling communications for business and executive audiences that go beyond reporting results but rather impactful business findings and recommendations in clear and concise deliverables

Required Skills/Experience:

• Bachelor’s Degree in a quantitative field
• 5+ years prior work experience in Market Research directly leading both qualitative and quantitative research projects
• In depth knowledge of standard research methods for qualitative research, quantitative research, social analytics, and consumer experience 
• Deep familiarity with standard analytic tools such as Excel, Google Analytics, and Tableau, as well as social listening and online surveying solutions
• Ability to oversee data science activities conducted in support of the insights agenda 
• Strong project management, budgeting, and vendor management skills
• Ability to translate results and trends into business insights and recommendations

Join our winning team and apply today!

PCH is an Equal Opportunity Employer