Overview

This position supports the Consumer Analytics team at First Citizens Bank. The role performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data.

*Fully remote opportunity within First Citizens Footprint*

Responsibilities

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group.
• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Proficient understanding of programing language SQL/SAS to clean, build, managed, document, maintain, streamline, and enhance product analytics from various database applications. Experienced with macro definitions and automated scheduling capabilities.

Qualifications

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Additional Requirements:

• Experience in SAS/SQL
• Financial services industry experience in a data analyst support role
• Strong quantitative, analytical, and conceptual thinking skills
• High technical acumen
• Communication skills (oral and written)
• Adherence to process and methodology requirements

Other Preferred Qualifications:

• Tableau
• Lean Six Sigma experience or certification
• Experience with third-party analytics tools like Alteryx, Snowflake