At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. Nova Credit’s diverse global team is stitching together the world's credit data into a single network to unlock financial opportunities for immigrants and other populations historically excluded from the credit system. We’ve built a platform that enables lenders to access a single, predictive cross-border credit database to help enable underwriting decisions. We are backed by leading investors including Kleiner Perkins, General Catalyst, and Index Ventures.

As Nova Credit’s first Consumer Insights & User Researcher, you will have the opportunity to lead innovative research with demonstrable impact on a global scale. You will work cross-functionally to define research questions, design the approach to answer them, complete the research, and share your findings to drive impact. You’ll become the go-to source for consumer insights and an internal thought leader on incorporating consumer insights into strategy. The ideal candidate will have 3 to 5 years of relevant experience, either professionally or in an academic setting, and a demonstrated passion for social impact. This is a first-of-its-kind position at Nova Credit, so we’re looking for a self-starter who’s excited to chart their own course in a rapidly moving startup environment. If successful, you will help us better understand the needs of immigrants and newcomers, helping fuel our business growth and scaling our ability to bring financial products to underserved populations.

This is a full-time individual contributor position on Nova Credit’s product team reporting to our consumer product lead. It can be based in SF, NY, or remotely within the United States. The role may require travel to conduct in-person user research, both within the U.S. and internationally.

RESPONSIBILITIES

• Plan and execute qualitative and quantitative research to answer Nova’s most pressing consumer research questions
• Collect and analyze user behavior through usability studies, surveys, interviews, aggregate user data analysis, and online experiments (A/B testing)
• Work with designers, product managers, engineers, marketers, and other cross-functional stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment
• Advocate research findings to diverse audiences through written reports and presentations

WITHIN THE FIRST MONTH, YOU'LL

• Get up to speed on what we know about our user segment by digesting existing research 
• Become familiar with Nova-specific research and analysis tools/methods, such as MixPanel, FullStory, UserInterviews.com, and UsabilityHub

WITHIN THE FIRST QUARTER, YOU'LL

• Become the go-to source for consumer insights
• Produce high-quality research that informs strategy
• Work with cross-functional stakeholders to identify high priority research questions
• Design research and/or analysis to answer highest priority research questions using appropriate research methods
• Craft findings into cogent narratives with clear recommendations

WITHIN THE FIRST YEAR, YOU'LL

• Become a recognized thought leader within Nova on all things consumer
• Foster a data– and insights-driven culture across Nova

YOUR SKILLSET

• Demonstrated background in consumer insights and/or user research with at least 3 to 5 years of relevant work experience, 2 to 3 years of relevant work experience with a bachelor’s degree in a relevant field (such as human-computer interaction, human factors, psychology, behavioral economics, or information science), or a PhD in a human-computer interaction, information science, or similar field
• Experience designing and conducting both quantitative and qualitative user research including: aggregate user data analysis, usability testing, user interviews, AB tests, and surveys
• Ability to craft research findings into a streamlined, cohesive narrative with clear recommendations for a cross-functional audience
• Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
• Strong analytical skills and data-driven thinking
• Experience conducting research with international participants is highly desired but not required

Everyone is welcome at Nova Credit. We are an equal opportunity employer where our diversity and inclusion are central pillars to our company strategy. We look for applicants who understand, embrace and thrive in a multicultural and increasingly globalized world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.