Thank you for checking out our careers page and for your interest in working for Truebill! Truebill is dedicated to providing the best candidate experience possible. We will only reach out to you through official channels with a truebill.com email. Please only apply to roles through our careers page: https://www.truebill.com/careers/.

ABOUT TRUEBILL 🔮

Truebill is a YC-backed startup with offices in San Francisco and Washington, D.C. Our DC office is right on the Silver Spring metro! Hundreds of thousands of people use Truebill to manage their daily finances and take control of their money. We just recently announced our $45 million Series D round of funding and are now looking to scale our all star team!

With a mission to improve the financial health of everyday people, Truebill is transforming the way people manage their expenses and grow their net worth. Through helping people cancel unnecessary subscriptions, negotiating bills, and securing refunds, we save our members money while helping them regain control over their finances.

ABOUT THE ROLE 🤹‍♀️

We are looking for a Manager of Consumer Insights to join us in building Truebill! This role requires a strong research skillset, a focus on collaboration, and above all, customer-obsession. You will be responsible for conducting in-house qualitative and quantitative research to help a diverse set of cross-functional stakeholders better understand our customers and the markets we operate in.

The Truebill research team is small, but mighty, so we’re looking for someone excited to roll-up their sleeves and jump right in. If you want to make a huge impact at a high-growth startup and are energized by Truebill's mission of empowering millions of everyday people to take control of their finances, this is an excellent opportunity!

Specifically, you will:

• Design, conduct, and analyze qualitative and quantitative research, using a diverse set of research tools and methodologies (e.g. surveys, usertesting.com, user interviews, focus groups, secondary sources)
• Deliver clear and compelling insights that drive a deeper understanding of our users
• Serve as a partner to cross-functional stakeholders, using findings from research to help advise their strategic decisions
• Evangelize a culture of research within the company

ABOUT YOU 🦄

• 4+ years of client or vendor-side research experience
• Experience with all phases of the research process including scoping, recruiting, fielding, analysis, and iteration
• Comfortable moderating qualitative research conversations (e.g. usability tests, individual interviews)
• Understanding of survey design and analysis
• Experience with remote testing tools
• Passion for using insights from multiple sources to guide business strategy
• Ability to work in a quick-moving environment and prioritize among projects while maintaining attention to detail
• Strong communication skills with the ability to formulate specific, answerable, and practical questions
• Excellent interpersonal skills with desire to be a strategic partner in business decisions
• A positive, team player mentality

WE OFFER 💫

• Health, Dental & Vision Plans
• Competitive Pay
• Equity
• Matching 401k
• Unlimited PTO
• Lunch daily
• Snacks, Kombucha & Coffee on tap
• Commuter benefits

Truebill, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.