We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID-19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE
As part of the Customer Insights team, deliver strategic and actionable primary research to shape business decisions throughout the organization. Responsible for defining survey objectives, methodology, overseeing execution, interpreting results and presenting to key stakeholders. Research crosses all lines of business and includes members, group leaders, providers, brokers and marketplace.

NATURE AND SCOPE

• This role does not manage people
• This role reports to this job: MANAGER, INSIGHTS AND CONSUMER STRATEGY
• Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with:
  
  This position will work closely with external partners/consultants and internal business owners across the organization. Specific areas include Legal, Compliance, Health and Quality, Strategic Communications and IT.

QUALIFICATIONS

Education

• Bachelor's in Marketing, Business Administration, Market Research, Psychology, Behavioral Economics or related field is required
• Master's (MBA) preferred
• Four years of related experience can be used in lieu of a Bachelor's degree.

Work Experience

• 2 years of combined experience in variety of market research, marketing, corporate strategy, branding, data/analytics or customer experience is required
• Must have some form of research experience, such as survey design or analysis of secondary research/reports.
• A Masters of Analytics or analytics specialization can substitute 2 years of working experience

Skills and Abilities

• Familiarity with basic statistical concepts is required
• A track history of working collaboratively with others is required
• Project management skills and experience is required
• Advanced knowledge to include high-level proficiency in current MS Office is required
• Excellent written and verbal communication skills with strong presentation skills. Must be comfortable presenting to executive audiences.
• Data analysis skills and experience utilizing and analyzing various business intelligence sources (survey data, purchased data, digital metrics, etc.) to help influence decisions and actions.
• Experience with online survey platforms (SurveyMonkey, Qualtrics, etc.) is preferred
• Experience in the health insurance field is preferred

Licenses and Certifications

• None Required

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• In partnership with a Senior Analyst, plan and lead qualitative and quantitative primary research efforts for the organization.
• Some research will be conducted in-house and other research is supported by vendor partnerships.
• Create surveys and analyze results utilizing online survey platform. Work with third party research vendors to plan and execute research projects as directed.
• Manage the research project intake process and project status tracking on an ongoing basis.
• Must be able to successfully manage project timelines and budgets.
• Work closely with the Senior Analyst to accomplish departmental objectives.
• Assure research methodologies and design are aligned with business objectives and our corporate strategies. Must be able to design and interpret surveys that are managed internally.
• Through findings and presentations share research results (tell a story) across the organization.
• Partner with Customer Experience (CX) leadership to support our CX vision.

Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

#LI_RF1

An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

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Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [email protected] for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.