Caterpillar
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Configuration Management Database (CMDB) Analyst (US Remote Eligible) at Caterpillar

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Career Area:
Information Technology
Job Description:
Configuration Management Database (CMDB) Analyst
As a CMDB Analyst, you will have the opportunity to work both independently and with cooperative team on complex projects that may span multiple infrastructure components or applications. You will develop your professional network and leadership skills, assisting in the creation and support of IT Solutions that enable Caterpillar success.
This position is primarily responsible for:
  • The configuration, support and continuous improvement of ServiceNow Discovery and ServiceNow platform and modules.
  • Collaborate with Cybersecurity, business resources, architecture, infrastructure and application teams to deliver and support CMDB inventory, documentation and related solutions
  • Identify CMDB related improvement opportunities and recommend solutions
  • Supplements asset inventory with additional data attributes as agreed to by the asset class owner and security
  • Provides direction and clarity to resolve issues encountered with the inventory including process / technical support to facilitate resolution of asset non-compliance

Basic Qualifications:
  • Bachelor's Degree
  • At least five years of progressively responsible job-related experiences
  • Infrastructure support/administration experience (i.e. ServiceNow, ServiceNow Discovery, Microsoft System Center Configuration Manager (SCCM), PC, Database, Network, Server, Storage)

Top Candidates Will Also Have:
  • ServiceNow Certified Discovery and/or System Administrator, and/or knowledge of latest ServiceNow Best Practices and features
  • Familiarity with the ITIL Framework, ITSM tools/processes/capabilities, and ITAM methodologies
  • Have excellent communication, presentation, and writing skills and the ability to work with business partners
  • Familiarity with the Enterprise IT Control Framework
  • Familiarity with Business Services and CMDB structures that support building end user views
  • Familiarity with export, transform, and load data management technologies
  • Ability to work on projects and respond to incidents with a balance of deadlines and immediate needs
  • Self-starter and ability to work individually and in a team
  • Experience with implementing systems using the Agile/Scrum methodology
  • Experience working with or developing in any one of the following programming languages: JavaScript, Java, HTML or HTML, AngularJS, Apache, Glide and/or Jelly Scripting
  • Experience with REST and SOAP web services

#LI-Remote
#BI-Remote
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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Technology we use

  • Engineering
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What are Caterpillar Perks + Benefits

Culture
Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Caterpillar

What are some social events your company does?

Whether we’re working virtually or in-person, we are always looking for ways to have fun and grow as a team. Team dinners, coffee chats, ax throwing, chess club, and virtual happy hours are just a few of the activities we do to make work more fun and connect with colleagues around the world.

Madison

Recruiter

What kinds of technical challenges do you and your team face?

It’s amazing to be able to work in an architectural framework where we can negotiate between speed to market and a solid application – software that is well-built, well-designed, well-tested. I find this negotiation both challenging and exhilarating.

MacGregor

Lead Software Engineer

How does the company support your career growth?

I’ve been with Caterpillar for 20 years now, and I’ve been lucky to work on teams that have different focuses. I’ve worked on everything from engineering applications to the latest and greatest digital technology applications.

Rakshan

Digital Product Manager

How do you make yourself accessible to the rest of the team?

The team should be comfortable approaching me with any kind of issue — like improving a process, getting rid of unnecessary ceremonies or something else — and know that I will address it. I believe a manager should be the first line of defense against bugs and conflicting priorities, and my team needs to know that I have their back.

Stan

Software Engineering Manager

What projects are you most excited about?

Deep learning algorithms, popularized in the past five years, allow us to scan huge volumes of data from Caterpillar's fleet of connected engines and machines for unusual patterns. We're now able to make sophisticated predictions that wouldn’t have been possible 20 years ago.

Dan

Analytics Director

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