Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The role:

Medallia is seeking a Competitive Intelligence Manager to support cross-functional initiatives within the centralized Growth Strategies & Insights function. 

The Competitive Intelligence (CI) Manager will play an important role on the Growth Strategies & Insights team – gathering, analyzing, and shaping our competitive understanding to improve Medallia’s decision making and preserve our market leadership position. The CI Manager will work across the organization – from proactively gathering and analyzing data to researching specific competitors to creating and delivering actionable field enablement tools. 

We are looking for a self-starter with deep competitive research skills and the ability to conduct detailed competitor vs. Medallia assessments, based on publicly available information. The CI role also requires the ability to translate high volumes of ambiguous or conflicting information into concise insights. The role carries significant responsibility to help shape our sales GTM, inform our messaging, and influence our product roadmap. 

Responsibilities:

• Ongoing tracking and analysis of key competitors and emerging competitive threats
• Understanding and deconstructing product releases, feature/function details and associated competitive announcements
• Providing real-time competitive deal support engagement to sales teams
• Creating timely, relevant and actionable competitive content and tools across key competitors, building competitive assets (e.g. battlecards, competitive playbooks, product comparisons) that enable the Medallia sales ecosystem via actionable insights
• Delivering competitive updates to the sales and marketing organizations through multiple channels, including published content, meetings/webinars and one:one and one:many live sessions and recordings
• Developing, coordinating and deploying competitive and market projects, analyzing market dynamics and trends through multiple tools and channels, including market research, industry analysts, Win/Loss assessments, and primary, secondary and syndicated research findings
• Collaborating with senior product, marketing and sales leadership to build out competitive positioning

Minimum Qualifications:

• Bachelor’s degree or equivalent experience
• Prior experience in competitive intelligence, market research or like-kind role in a business, academic or related context (e.g., management consulting, high-tech field or market research), preferably in a B2B SaaS environment
• Demonstrated ability to develop and deliver compelling presentations to a variety of audiences
• Strong communication skills – the ability to write, present, record, and effectively adjust messages to meet individual audiences and organizations
• Ability to work with cross-functional teams under tight deadlines

Preferred Qualifications:

• Master’s degree or relevant advanced training, education or experience
• Previous experience in research/intelligence product manager, industry analyst or product marketing roles 
• Knowledge of the customer and employee experience space and/or experience with related technology or SaaS organizations 
• Experience analyzing data in a business, academic, or related context (e.g., management consulting, high-tech field or market research) and presenting findings through data-driven storytelling
• Prior experience in a fast-paced and high-growth global company strongly preferred

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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