In the Commission Analyst role, you will be a part of the Travel Operations team supporting operations by ensuring commissions are applied correctly. We are looking for a committed and dependable individual that loves to analyze airline commission contracts, engage with account managers, Airline representatives, audit ticket data to ensure accuracy and instruct third party vendors on commission requirements. 

In this position, you will also be responsible for auditing a large volume of ticket data, troubleshooting discrepancies, identifying the root cause, and creatively resolving. Your daily responsibilities will include but not limited to: a daily corporate commission audit, completing monthly commission carrier audits, responding to inquiries in a timely manner, and ensuring quality in every process.

What You’ll Do:

• Conduct daily corporate audit of airline tickets to confirm accurateness for commission collected on straight sales and exchanges
• Maintain a personal audit log to collect all types of completed audits and track any errors identified
• Be proficient with the airline contracts and rule regulations to recognize any internal and external system issues, report to the appropriate teams, and work towards a resolution
• Serve as a liaison between Commission and support functions ( ADM team, Settlement, and Ticketing), on process improvements, analysis and reporting as needed to serve business partner needs 
• Meet with commercial team monthly to go over commission agreements and commission collected from the previous month
• When time allows, work with Fares Team with loading of discount rates, troubleshoot fare filing issues or working on fares related task or cases

What We’re Looking For:

• 2+ years in process operations or analysis with demonstrated experience in problem-solving projects
• 2+ years working with Airline Commissions with a strong understanding of Airlines commission contracts
• Advanced GDS knowledge (Sabre and Amadeus)
• Experience within the travel industry/corporate travel highly preferred
• Strong Excel skills
• Excellent collaboration (written and verbal) at all levels
• Be a creative strategic thinker and able to adapt to changing circumstances or roles
• Extraordinary risk management - a passion for data with a rigorous approach to analysis
• Self starter with an entrepreneurial approach

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