Collections Analyst

| Remote
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  


We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.


You will thrive here if: 

You can operate in a fast-paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields


In this role you will:

  • Accountable for all aspects of the collection process of Small-Medium Business (SMB) accounts for Corporate and Automotive clients: not limited to contacting clients, creating and implementing payment action plans, credit/write off request submission, 3rd party collections. 
  • Analyze assigned AR portfolio to coordinate the collection efforts of Small-Medium Business (SMB) accounts by contacting via email and phone. 
  • Independently analyze each assigned account to identify root cause of nonpayment, create an action plan to resolve issue(s) preventing payment and implement a plan with full support of all parties/departments impacted.
  • Coordinate and foster a strong partnership with internal departments to successfully navigate appropriate channels in all efforts to resolve client issues and secure payment of past due AR.
  • Professionally negotiate payment arrangements and settlements that result in securing cash faster and reducing risk.
  • Perform advanced accounts analysis and reconciliation of client accounts as required to resolve un-applied cash/credits.
  • Work closely with Management team to maximize collections and provide weekly reports on collection efforts.
  • Interpret and understand contract terms to maximize collections.
  • Perform related duties and special projects as assigned.   

Your qualifications are: 

  • Minimum of 3 years collections experience (preferably within SaaS or technology industry.
  • Advanced degree in Accounting preferred, not required. 
  • Excellent analytical, written, and verbal communication skills.
  • Extreme organizational, follow-up, and time management skills.
  • Ability to create reports / presentations. Advanced Excel and skills are a plus.
  • Experience with Google Suite (Sheets, Docs, etc.) a plus, not required. 
  • Ability to work well under pressure.
  • Experience with business systems like Zuora, Salesforce.
  • Ability to multitask in a high volume environment.
  • Self-starter who takes initiative to improve areas of weakness. 
  • Ability to work independently in a remote environment. 

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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