Veeva
Veeva's cloud software enables the life sciences industry to bring new therapies to market faster.
Boston, MA
Remote

Clinical Research Project Analyst (Remote) at Veeva

| Boston, MA +2 more | Remote
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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

The (Customer Success Manager (CSM), Site Solutions will be responsible for increasing the adoption and expansion of SiteVault Free. The CSM will provide consultation to customers that are strategic, data-driven, relationship-oriented, and technical while also contributing to the overall Site Solutions team at Veeva.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

  • Strategic Consultation: Partner with research sites to make them committed advocates of SiteVault Free and active, engaged customers/ Support sites with low expansion and/or adoption by highlighting and increasing the value that SiteVault Free provides their organization/ Support the long-term success of more complex sites as they work to implement SiteVault Free across multiple areas within their organization 
  • Data-Driven Consultation: Onboard new SiteVault Free customers/ Identify key SiteVault metrics to track successful usage over time for various research site types (often with unique needs)/ Develop and implement adoption and expansion plans for sites in order to proactively ensure and measure their continued success with SiteVault Free
  • Relationship-Oriented Consultation: Earn the trust and respect of research sites in order to promote transparent communication and gain a clear understanding of their challenges and goals/ Build relationships with low adopting SiteVault Free sites and work to provide them with more value/ Schedule routine check-ins to support a successful transition for key SiteVault Free to SiteVault Enterprise customers when appropriate/ Support the success of SiteVault user communities
  • Technical Consultation: Possess a strong technical understanding of SiteVault Free/ Understand and articulate the benefits of available configurations in SiteVault Enterprise/ Connect the specific challenges research sites face with clear solutions in SiteVault Free through product demonstrations whenever possible/ Stay abreast of evolving features in SiteVault Free and identify their value to customers overall as well as to individual customers 
  • Dedicated Team-Player: Support and communicate with sales team regarding potential Enterprise customers/ Provide insight to the product team on behalf of SiteVault Free customers/ Support marketing with messaging and engagement for research sites/ Work closely with training and support to ensure SiteVault Free customers’ needs are met

Requirements

  • 2+ years of experience working at a clinical research site in the US
  • See technology as playing a pivotal role in solving the many challenges research sites face today
  • Understand and have awareness of clinical research regulatory processes at research sites 
  • Possess strong communication, public speaking, organizational, interpersonal, critical thinking and problem-solving skills

Nice to Have

  • Experience with using, implementing and/or managing an electronic regulatory system at a clinical research site
  • Experience with using, implementing and/or managing a clinical trial management system at a clinical research site
  • Experience with tracking operational data to drive decision-making, inform process and identify priorities
  • Experience managing clinical research teams
  • Experience as a user across a broad range of clinical research technology applications

#BI-Remote
#LI-RemoteUS
 

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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Candidate Location Eligibility:
Boston, MA
New York City, NY

Technology we use

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What are Veeva Perks + Benefits

Culture
Volunteer in local community
Crossix participates in local volunteer activities, including bi-weekly lunches with the AHRC, delivering meals with Meals on Wheels, working with Montefiore Medical Center, etc.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Crossix has an incredibly active Culture Club where members come up with creative events and programs from our summer outing to themed happy hours and volunteer opportunities throughout the year.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available

An Insider's view of Veeva

What are some social events your company does?

Crossix encourages team and company-wide events, so we have activities like happy hours, Escape the Room outings, pizza making as well as field day and community service events.

Sean Bell

Analytics Services Manager

What's the biggest problem your team is solving?

My team is starting to do a lot more work in retail pharmacy, so we need to think about how the goals of retail pharmacy clients differ from pharma clients and how to tailor analyses to provide insights that meet these goals

Kate

Analytics Services Senior Manager

How does the company support your career growth?

From your immediate manager and up, there’s a culture of support that manifests in regular check-ins, growth plans geared towards giving you the kinds of work you’re interested in, and plenty of feedback in both directions.

Hart

Channel Partner Manager

How do you empower your team to be more creative?

Innovation is in our company DNA and everyone on the team is always encouraged to bring new and unique ideas to the table. Our Culture Club also organizes creative initiatives that make our working environment more collaborative and fun.

Asaf

CEO

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