Client Operations Business Analyst at Waystar

| Salt Lake City, UT
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Waystar is seeking a smart and creative Patient Access Operations Business Analyst with hands on experience in the healthcare revenue cycle. We are looking for a highly detailed individual with polished critical thinking skills. This professional self-starter will report to the Manager, Patient Access Operations and work closely with implementation and support staff to assure application optimization client satisfaction. The Patient Access Operations Business Analyst will be part of a team of talented professionals responsible for delivering key backend configurations to the Waystar Prior Authorization suite. The ideal candidate will understand the importance of producing high quality deliverables to meet demanding revenue focused schedules.

What you'll be doing:

  • Possess a comprehensive understanding of the Waystar product line.
  • Working knowledge of the Patient Access Revenue Cycle preferred.
  • Hands on experience with Salesforce, Microsoft Applications, and payer websites.
  • Ability to demonstrate professionalism in communicating with clients and peers both written and verbally.
  • Experience working in healthcare - medical billing, coding, or administration.
  • Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors
  • Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
  • Develops business requirements, perform business analysis, and work closely with product management and technology to make sure that new functionality is integrated into the solution
  • Maintaining a comprehensive inventory of payer specific authorization required/not required rules.
  • Continually creation and updating of internal knowledge base documentation.
  • Working closely with internal and external resources to identifying system requirements that meet changing market needs and ensure customer satisfaction and solution accuracy.
  • Highly organized and project driven.
  • Motivated to enhance cross functional understanding of end-to-end processes.
  • Perform "health checks" on client environments/data to ensure accuracy.

What we're looking for:

  • You know how to execute and like to roll up your sleeves to get things done
  • An understanding and knowledge of hospital revenue cycle workflows and the provider reimbursement process from patients and payers obtained either through direct experience in a healthcare setting or an RCM focused HIT company
  • Problem solving skills; able to analyze a problem and design creative solutions
  • Obsessive attention to detail
  • Possess planning and organization skills to independently develop and lead projects when applicable
  • Understanding of business practices and approaches, recommend business process changes when applicable to avoid development, and understand how to integrate business processes
  • Excellent written communication skills; able to succinctly convey complex ideas through writing
  • Great people skills; able to facilitate, negotiate and persuade stakeholders
  • Flexible and agile; able to rapidly adapt to changing situations and inputs
  • College Degree required; Business or Computer Science degree preferred

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit or follow @Waystar on Twitter.
More Information on Waystar
Waystar operates in the Healthtech industry. The company is located in Louisville, KY, Duluth, GA, Chicago, IL, Overland Park, KS and Denver, CO. Waystar was founded in 2018. It has 967 total employees. It offers perks and benefits such as Health Insurance Benefits, 401(K), Remote Work Program. To see all 64 open jobs at Waystar, click here.
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