Client Engagement Analyst at Haven Technologies (Remote)

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Haven Technologies has built deep capabilities in the life, annuity and disability insurance spaces. And now, our tech is your tech.

The same purpose-built platform and expertise that have helped us delight customers, transform complex, advisor-driven businesses, and launch groundbreaking products with speed are available to everyone as a SaaS offering. Insurance carriers can use our advanced solutions for new business, in-force management and product development.

But Haven Technologies is not just, well, all about technology. Our people and culture make our product. We believe magic happens when people have an opportunity to work with amazing colleagues and build things that matter.

As a team made of over 300+ dreamers, possibility-seekers and difference-makers, we are focused on taking on challenging problems to create simple, more accessible, and more customer centric solutions. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too. If you're creative, professional and kind, we'd love to hear from you. Curious about what it’s like to work with us? Read about our culture and values here!

Let’s change the future of life insurance. Together.


ABOUT THIS ROLE:

This person will help us build the industry’s best client engagement by leveraging data, analysis and processes. As a member of the Product Marketing team, this person will be in charge of data and processes around clients, contacts, opportunities, engagement and value


WHAT YOU’LL DO:

  • Manage our databases on client touch points - especially around the listen and share potions of our client engagement lifecycle
  • Drive analytics and insights on how we can improve these processes through continuous innovations
  • Own the hygiene of our processes by detecting exceptions and ensuring consistency, team-wide transparency and collaboration
  • Assist Solution Consulting, Business Development and GTM Strategy teams in value-added research activities on clients and their business priorities
  • Assist Client Success team in client-specific communications as needed (e.g., QBR analysis, SLA reporting)

REQUIREMENTS: The person should have:

  • 3+ years of relevant experience
  • BS/BA degree
  • Proven aptitude towards systems- and process-thinking and using data and insights to improve team performance
  • Demonstrable skills in engagement focused data and analytics - e.g., Airtable, Tableau
  • Excellent written and verbal communication skills; Ability to present and communicate
    findings in a clear manner to a variety of audiences.
  • Strong work ethic, intellectual curiosity and attention to detail.
  • Authorized to work in the US without sponsorship now or in the future

BENEFITS:

We have a stellar team of co-workers, a really cool office, a flexible hybrid work schedule and lots of fun activities. Oh yeah, and we pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance and 401(K).

We believe that one of the benefits to working here is our people and culture! We’re proud to share that we’ve been consistently named a top workplace by Great Places to Work (#11 Best Workplaces in New York, #15 Best Workplaces in Financial Services and Insurance) and BuiltIn (Top 10 Best Midsize Company to Work For in NYC)!

As part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in our vaccine record tool, vaccination or regular testing, mask-wearing, social distancing, and daily health checks. Requirements may change in the future with evolving public health landscape. Haven Technologies will consider all legally required exemptions and accommodation requests.

Notice for Colorado applicants as required by the Equal Pay for Equal Work Act: Target annual salary for this role performed in Colorado is $80,000 + a target bonus of up to 100% of annual base salary + benefits (including medical, dental, vision, accident and life insurance, paid days off, 401(k), and education reimbursement).

#LI-Remote

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of Haven Technologies

How would you describe the company’s work-life balance?

The work life balance here is defined by the ability to not have to choose between work and life. I don't have to choose between being successful at work and being successful in the things that make me happy. It's fulfilling to be at a place where you can put in the work and also enjoy the fruits of your labor.

Nick

Developer

What does your typical day look like?

I start my day with a team standup. Then it’s meetings, heads-down coding time, or collaborative work for the rest of the day. I eat at my desk when it’s busy, but I prefer to take a walk outside or get lunch with coworkers at one of the great food places nearby. I may meet with other teams to discuss projects or do a 1-on-1 with product or design.

Jasmine

Developer

How does the company support your career growth?

During my first week at Haven Tech I was immediately entrusted with high-impact projects. I was given the opportunity to tackle difficult problems and engineer solutions. Career growth at Haven Life is learning-based, if you have a passion for learning, your managers and team will support your goals.

Natasha

Information Security

What unique initiatives do you have that encourage innovation?

In 2019 we hosted the Innovation Challenge, a year-long contest to develop employee-generated innovations in the life insurance space. By design, the challenge brought together employees to brainstorm ideas, pitch product ideas, develop proof of concepts, and later build the winning products in a way that was self-driven yet internally encouraged.

Todd

CTO

What makes someone successful on your team?

A successful person on a Haven Tech team is open to tackling new challenges and sees them as opportunities rather than obstacles. We're growing quickly as a business, plus the conventional industry needs updating, so a Haven Life team member needs to be flexible and be okay with a little bit of ambiguity.

Khuyen

Product Manager

What are Haven Technologies Perks + Benefits

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, our parent company, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Friends outside of work
Eat lunch together
Intracompany committees
Haven Life has People & Culture committees that work on our efforts around diversity, inclusion, community volunteer efforts, recruiting best practices and planning fun company events!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
The company pays for basic long-term disability coverage that provides for payments of up to 50% of base pay. Employees may elect to pay for an additional 20%
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/ employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/ employee_benefits.pdf
Wellness Programs
Team workouts
Mental Health Benefits
Counseling and resources are available to employees and all members of their household. This benefit includes up to six free face-to-face visits per issue per year.
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
We bring our team together during the summer and end of the year.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Since remote we've hosted virtual themed happy hours.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Lunch and learns on various topics from insurance 101 to nutrition.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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