Chatbot Analyst at Pearson (Indianapolis, IN)

| Indianapolis, IN
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We are seeking a Chatbot Engineer to join a cross-functional team that has direct accountability to support a portfolio of digital products serving over 7 million users a year, globally, with very aggressive growth targets. This is an opportunity to have a significant, direct impact on the success of a market-leading enterprise and on countless people all over the world that seek to enrich their lives through the power of learning.

What You'll Do
  • Partner with product, engineering, support and experience design colleagues to develop & validate creative solutions to customer & business problems that create significant impact.
  • Drive clarity and solve ambiguous problems using automated self-service support options.
  • Propose and guide the chatbot gateway into the support experience. This functionality is the entry point to the customer support experience and is an opportunity to collect product insights and facilitate decisions.
  • Leverage data to understand product performance and to identify improvement opportunities.
  • Utilize dashboards to monitor product health and adapt and enhance the chat experience to address issues as they arise.
  • Provide recommendations to assist quick product ideation and feature support recommendations based on technology solutions and customer fit.
  • Be an active contributor to the creation of the support team roadmaps.
  • Write clean and functional code.
  • Integrate conversational AI solution into our existing platform API's
  • Communicate with senior management and partner closely with cross-functional teams.
  • Work on one or more technical areas of applications of Natural Language Understanding, dialog system, statistical NLP, contextual understanding, probabilistic inference/reasoning, product recommendation

Qualifications - External

To qualify for the role you must have:
  • M.S. or Bachelor's degree in Statistics, Economics, Machine Learning, Operations Research, or other quantitative fields. (If M.S. degree, a minimum of 1+ years of industry experience required and if Bachelor's degree, a minimum of 2+ years of industry experience as a Data Scientist or conversational design).
  • Experience in crafting demos that showcase the potential of conversational experiences
  • Experience in experimental design and analysis (e.g., A/B and market-level experiments).
  • Knowledge and experience with natural language understanding and generations systems (Salesforce Einstein experience preferred)
  • Experience in personal designing/writing
  • Technical knowledge of the fundamentals of conversation, speech and language technologies
  • Experience working very closely with cross-functional product teams.
  • Experience using Dialogflow or a similar tool to build Chatbots or Voicebots

The anticipated starting salary range for individuals expressing interest in this position is $80,000. This position is eligible to participate in an incentive plan. Benefits available to eligible employees can be seen at:

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here:

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.


Organization: Higher Education

Schedule: FULL_TIME

Req ID: 2545
More Information on Pearson
Pearson operates in the Edtech industry. The company is located in Chandler, AZ, Iowa City, IA, Minneapolis, MN, Tupelo, MS, Concord, NH, Hoboken, NJ, Albuquerque, NM and San Antonio, TX. Pearson was founded in 1871. It has 29811 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1338 open jobs at Pearson, click here.
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