Job Description Sales Optimization Business Analyst
Are you passionate about how we connect our marketing campaigns and sales strategies to front-line employees? Do you live and breathe in JIRA? Would you like to be part of a fun and dynamic team that drives the CRM product and strategy forward? JPMorgan Chase needs a curious, passionate Business Analyst to discover the requirements for our new marketing and sales convergence that unlocks value to the field and builds revenue for the firm.
The Sales Optimization Product Team establishes opportunities for consistent tech, data, and business processes to achieve maximum ROI for the Bank while maintaining a strong controls agenda. Our mission is to build subject matter expertise and develop core sales enablement capabilities across all instances to provide greater connectivity between users and clients. We work to develop solutions with a unified and scalable approach to allow for greater efficiencies and cost savings across the firm.
The Business Analyst interacts with the business stakeholders and subject matter experts to understand their problems. They will align with the Product Owner to translate business use cases into functional requirements for effective and innovative business solutions . Business Analyst will be responsible for gathering, documenting, and refining requirements related to integration and curation of Salesforce features for use by our Sales, Marketing, and Data teams. A successful BA will also i dentify and define opportunities for improvement.
Responsibilities :

• Lead refinement sessions across lines of business for new feature use cases
• Document requirements via JIRA user stories with Gherkin format
• Build mock-ups and clarify user experience
• Follow SDLC Process controls
• Collaborate with business & technology partners to estimate tasks
• Define test scenarios and execute user acceptance testing
• Maintain partnership with tech leads, architects, other product owners
• Run sessions to demo new features and gather feedback / priorities

Qualifications :

• 5 years of experience in an Engineering, Product, or BA role
• Outstanding communication and organizational skills
• 1 year working in JIRA
• 3 years of experience in banking / financial services preferred

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.