JPMorgan Chase
Hybrid

CCB Data & Analytics - Customer Feedback Group - Data Domain Architect Sr. Associate - Wilmington, Delaware

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Job Description As a Data Architect you will support the Customer Satisfaction survey process. Through the application of highly technical skills, you will create customer data sample files across all lines of business which are used to generate insights to better our customer's experiences. You will be responsible for working collaboratively to develop solutions to obtain and extract large customer data sets which meet business inclusion and exclusion criteria. You will ensure integrity of process by creating samples which are representative of the entire customer base, through extensive auditing and validation.
Responsibilities

  • Leverage a variety of analytical and statistical applications (SAS, SQL, Alteryx, etc.) to describe, analyze, and interpret complex data sets.
  • Identify customer interactions and events across a variety of channels (calls, branch, online, emails, IVR, etc.) to target customers for survey invitations.
  • Wrangle, prepare and validate data from multiple diverse data sources in preparation for file creation.
  • Independently deliver recurring data files in accordance with client SLAs.
  • Facilitate requirement definitions, design, testing, and code implementation for survey data to measure customer satisfaction.
  • Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teams.
  • Construct process documentation and workflow capture.
  • Aid in presentations summarizing code logic and data sourcing.


Qualifications and Required Skills

  • 2+ years of related experience
  • Bachelor's degree required in Operations Research, Market Research, or a related field.
  • Proficient with SAS on Unix, SAS Macro, SQL, VBA, JavaScript and MS Office analysis tools.
  • Experience using common relational database systems; i.e., Teradata and Oracle
  • Some knowledge of Putty, Control-M and Power Shell
  • Some knowledge of Hadoop-related technologies and their applications
  • Strong written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business functions
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy


About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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