JPMorgan Chase
Wilmington, NC

CCB - Capacity Planning & Analytics Data Science - Associate at JPMorgan Chase (Wilmington, NC)

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Job Description Job Description
The Capacity Planning and Analysis (CP&A) organization is a part of Consumer and Community Banking Finance and Operations divisions. Data Science team is tasked with delivering quantitatively driven solutions to support the core CP&A functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support). The CP&A team supports Chase's call centers, back office, and ~5,200 retail branches.
Projects engaged by the Data Science team can be complex, data intensive, and of a high level of difficulty, each having significant impact on the business. Typically these problems will be of an unstructured nature, whereby the employee will be expected to quickly assess and comprehend the situation then develop a practical problem solving strategy. You will be expected to analyze the topic in question, develop solution proposals and review their results and next steps with management for prioritization, timing, and delivery.
The Data Science team is tasked with building next-gen data science solutions that move us closer to real-time inference and decision making, including:
  • Demand Forecasting - teller, banker, call center, back office, etc. transaction forecasting
  • Supply Forecasting - staffing, service levels, and stress forecasting and outlooks.
  • Schedule Optimization - predictive scheduling and optimization
  • Operations Research - branch , call center, back office simulation networks, digitization, and what-if scenario testing

The Data Science Junior Associate will be charged with delivering on the data science functional priorities listed prior. Your work will directly support the greater CCB CP&A efforts to ensure they have the best and most predictive data available for use, and will work hand-in-hand with them to ensure Chase maintains the best quantitative workforce optimization.
Educational Background
Master's Degree (MS/MA/MIS/MBA) with 1+ years or Doctorate (PhD) with no formal experience operating as an analytics professional (e.g. data scientist, statistician, or related professions) in a quantitative field: Statistics, Analytics, Data Science, Engineering, Operations Research, Economics, Mathematics, Machine Learning, Artificial Intelligence, Computer Science, Information Science, and related disciplines.
Technical Skills
  • Hands-on experience developing statistics models, machine learning models, and/or operations research simulations and models.
  • Experience with big-data technologies such as Hadoop, Spark, SparkML, etc.
  • Familiarity with basic data table operations (SQL, Hive, etc.)
  • Excellent analytical skills with a track record in defining customer strategies through the use of data and analytics

Problem Solving & Leadership Skills
  • Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence.
  • Ability to work effectively and gain credibility and respect of others.

Preferred Skills
  • Advanced expertise with Time Series and Operations Research techniques.
  • NLP / NLG, Neural Nets, or other ML/AI skills
  • Experience in Deep Learning: DNN, CNN, RNN/LSTM, GAN or other auto encoder.
  • Experience with machine learning APIs and computational packages (Tensorflow, Theano, PyTorch, Keras, Scikit-Learn, NumPy, SciPy, Pandas, and statsmodels).
  • Experience with Spark, Trifacta, HiveQL, Alteryx, and SAS

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

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