Job Description:
Position Summary
Role Description:
The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also responsible for debugging issues and providing post production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams.
Technical Estimates & Timelines

• Based on requirements analysis and high-level design establishes the technical estimate of the work effort that is then passed to Project manager.
• Works with Project management to define the tasks for the project managers to incorporate into the project plan.
• Development assists Project management in defining the implementation timeline that is matching development capabilities.

Implementation, Configuration & Testing

• Coordinates activities with vendor partners.
• Completes configuration changes to the system.
• Completes unit testing of the solution implemented.
• Coordinates and/or conducts limited load testing of the application components as needed.
• Development smoke tests the application after deployment before passing to QA testers.
• Respond to technical/system issues questions from QA testers.

PE assistance

• Participates in Performance Testing and Engineering.

Production Support

• Supports product until it goes live and then formally provides a hand off to L2 and L3 teams.
• Develops and implements a means of monitoring the application working with L2 and L3 teams (the requirements to monitor should be taken into account during the system design).

Primary Skill
NICE
Required Skills
Qualifications / Experience:

• 5+ years significant hands on technical experience in engineering and implementing call recording and speech analytics solutions.
• Quickly adaptable to learn new systems, technologies, and business knowledge.
• Satisfactory technical writing skills, ability to create and maintain project and product documentation.
• Excellent analytical and communication skills.
• Strong foundation of programming fundamentals.
• Understanding of computer networking concepts and SQL.
• Strong knowledge of software installation and distribution technologies and methodologies.
• Experience with deploying and integrating through formal productive delivery channels, release concepts.
• Ability to work independently, taking initiative, displaying self motivation and dedication.
• Ability to work in a team environment with a consistent process oriented methodology.

Technology

• NICE Platform Suite- Call recording and Analytics.
• Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc.
• Basic knowledge of SQL.
• Working knowledge of application setup, support, and configuration.
• Expert knowledge of Windows operating systems (Windows Server) with hands on experience in Windows .net platform.

Desired Skills
Knowledge of banking systems & applications.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay and benefits information
Colorado pay range:
$71,900 - $145,000 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.