City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.
New York City, NY

Business Systems Senior Analyst at City National Bank (New York City, NY)

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Employer Provided Salary: $92,114-$156,880 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

A business systems analyst is an information technology (IT) professional who specializes in analyzing, designing and implementing information systems. Business systems analysts assess the suitability of information systems in terms of their intended outcomes and liaise with end users, software vendors and programmers in order to achieve these outcomes; skilled in understanding both qualitative and quantitative data from business operations and technical software development. They must be able to analyze and synthesize that data, including business processes, business rules and data research, and data analysis, to validate needs with business. The analyst must be able to identify, collect and translate this information into documented design solutions (specifications, use cases, user stories, UI, database and API data mapping) from which the applications and solutions will be developed. Although they may be familiar with a variety of programming languages, operating systems, and computer hardware platforms, they do not normally involve themselves in the actual hardware or software development.The senior business systems analyst is an advanced senior professional, with full understanding and in-depth knowledge of their discipline and wide ranging experience who uses various concepts and in-depth evaluation to address/resolve complex business and systems needs and issues in creative and effective ways. The senior business systems analyst uses analysis and design techniques to address business needs and problems using information technology, playing a crucial role working with business and technical stakeholders to analyze current processes and business rules around processes, identifying technical solutions for future processes that could increase corporate effectiveness and efficiencies. The senior business systems analyst may provide technical guidance to other team members.
Technology and Innovation Division
As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.

  • Elicits requirements via interviews, facilitated requirements workshops, document analysis, surveys, customer site visits, business process analysis, work flow and task analysis, ensuring the right questions are asked to produce essential requirements information to help align business needs with a technical solution.
  • Performs "As Is" and "To Be" Business Process Mapping and Business Process Validation.
  • Identifies process improvements and provides options and technical solutions for future process design/changes that increase corporate efficiencies while considering impact and integrity of the project.
  • Participates in integration design approach for third party vendors products in collaboration with vendors, solutions architects, and business unit
  • Breaks down business needs into Epics, Features and User Stories or deliverables to optimize business value of applications and processes.
  • Prioritizes the User Story Backlog or Analyst Deliverables (with Business Users or Product Owner) and forecasts/schedules their time for developing the functional design specifications/User Stories (which would include UI, workflow, business rules, security and data mapping and if for a user story also the user story and acceptance criteria).
  • Investigates, researches, analyzes, comprehends, and validates data and data integration needs from multiple sources such as User Screens, Reports, SQL, Oracle, APIs and files.
  • Creates complex integration/data mapping Functional Specification documentation for vendor and/or internal development teams related to API/UI/Reports/Databases/files; documents include direct mapping, data transformation rules, data business rules and multiple data hops.
  • Creates functional specifications and/or user story documentation including: Functional specifications include UI/screen shots, data-mapping, business rules, edits, error handling, system access matrices/user security, process flow diagram and use cases as needed, etc. from which programs will be developed and that fit with the Bank's system architecture standards.
  • Works with technical teams to translate business processes and interpret business needs to them and clarify / update specifications provided to ensure proper translation/development during the Development cycles.
  • Provides technical direction and support to project or Agile team members during development and testing of functional specification and user stories.
  • Supports QA and UAT testing, clarify specifications and user stories and performs testing as needed.
  • Works with Business Users, Development, QA and Support teams to troubleshoot and help identify root cause of reported problems during project and post implementation warranty period and document resolutions so that development can code solution.
  • Provides support and guidance to other analysts.


  • Bachelor's Degree or equivalent Or
  • Minimum 6 years experience working in a business analysis function required And
  • Minimum 5+ years experience working with Information technologies required And
  • Minimum 3 years Microsoft Office software experience required

Skills and Knowledge

  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Strong interpersonal and organizational skills with the ability to navigate, facilitate, negotiate, and influence across stakeholders
  • Knowledge of business analysis methodology and requirements tools.
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to business needs and problems.
  • Thorough understanding of "business needs analysis" process and how system requirements relate to daily business operations.
  • Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Ability to recognize, analyze, and solve for a variety of business needs and problems.
  • Skilled at writing SQL statements and very knowledgeable of SQL, Oracle, etc. databases in order to analyze or extract data to perform analysis, data validation, and establish data transformation rules.
  • Must have ability to read through and understand intermediate level SQL code written by others.
  • Works with complex data structures/models.
  • Knowledgeable about APIs, familiar with API tools used to validate data and skilled at mapping to and between APIs, SQL, databases, screens, files, etc.
  • Experienced with the Software Development Lifecycle (SDLC) and software development methodologies (e.g. Agile, Scrum, Iterative, Waterfall, etc.)
  • Knowledge of systems development and integration for new technologies.
  • Excellent organizational and time management skills with strong ability to work independently with the ability to multi-task; work on multiple projects..
  • High initiative with strong desire to learn new concepts, processes and technologies
  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Visio) and SharePoint.
  • Able to work in a team environment on task driven work
  • Able to work in a structured team environment on task and timeline driven work
  • Ability to document existing and recommended flows using Visio (or like product) and ability to create use cases.
  • Strong understanding of project management methodologies and procedures

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.

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What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.
We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSAs allow colleagues to set aside pretax dollars to help pay for medical and/or dependent day care expenses.
Disability insurance
Coverage generally begins the first day of the month following hire date. Short- and long-term disability benefits are available to colleagues to assist with periods of injury or illness.
Dental insurance
Preventive care as well as basic and major dental services are provided through either a preferred provider plan (PPO) or a dental maintenance plan (DHMO).
Vision insurance
Coverage is available for vision exams, contact lenses, glasses and frames.
Health insurance
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life insurance
When you become eligible for CNB Benefits, the company will provide you with basic life insurance equal to 1½ times your annual base salary, up to a maximum of $100,000 of coverage – at no cost to
Wellness programs
Enjoy access to a wide range of health tools and resources, including health screenings, coaching and/or fitness challenges – all kept confidential and secure.
Financial & Retirement
401(K) matching
Pretax and Roth 401(k) - the company matches 75% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Performance bonus
Some positions may be eligible for bonus and/or commissions.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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