Business Systems Analyst

| Cleveland, OH
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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Business Systems Analyst


Cleveland Clinic Main Campus

Patient Support Services-Operations

Job Code



Job Summary
Performs workstation, software, peripheral, network and workflow support. Provides input to develop solutions. Assists with project assignments and documentation; operational and business objectives; best technology capabilities; task level resource requirements; task plans; and collaborative communications. Provides first level diagnostic Help Desk and after hours support to include on-call responsibilities.

Job Details

  • Provides application, technical and preventative maintenance support for multiple end-user systems.
  • Contributes to departmental projects and solutions implementation.
  • Demonstrates, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration.
  • Supports development of information system requirements to include process and documentation creation and maintenance.
  • Maintains user confidence.
  • Protects operations by keeping information confidential.
  • Maintains high level of quality work in a stressful environment.
  • Other duties as assigned.

  • Associate's degree in Information Technology, Computer Science or related field.

  • Microsoft, CompTIA, or equivalent preferred.
  • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:
  • Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:
  • Minimum of one year of implementation, support and management of computer-based information systems experience preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position.
  • Offset: High School diploma/GED and three years of experience.
  • Offset: Bachelor's degree and no experience.

Preferred Qualifications:
  • Business Analyst experience preferred

Physical Requirements:
  • Will be required to frequently move or box: workstations, monitors, printers and peripherals up to 75 pounds with the use of a two-wheeled cart or dolly.
  • May occasionally be required to transport equipment in personal vehicle.
  • Requires normal or corrected vision, hearing and speech.
  • Requires frequent standing, walking, sitting and manual dexterity to operate computer.

Personal Protective Equipment:
  • Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination, COVID-19 vaccination, or an exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
More Information on Cleveland Clinic
Cleveland Clinic operates in the Biotech industry. The company is located in Cleveland, OH. Cleveland Clinic was founded in 1921. It has 35564 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 92 open jobs at Cleveland Clinic, click here.
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