JOB SUMMARY
This position is responsible for formulation and definition of systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems (Salesforce, ICOMS, and Mulesoft Integration) and industry requirements. With this knowledge, this role designs and develops new systems or uses existing systems in new ways to accomplish business objectives of finding the root cause of these errors, identifying gaps, and suggesting improvements to avoid future errors due to similar reasons.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Analyze business partners' operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems
Assess available technologies to create development specifications
Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
Consult with management and users to determine the needs of the system
Design a system to meet the business goals.
Specify inputs and formatting outputs to meet users' needs
Oversee implementation, coordinating tests and observing initiation of the system to validate performance
Look for opportunities to improve internal processes, and implement measures to control risks within the business applications framework
Perform both programming and analysis tasks on business systems
Negotiate agreements and commitments by facilitating communication between business unit(s) from initial requirements to final implementation
Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems
Perform other responsibilities as requested
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Knowledge of software applications such as Word, Excel, etc.
Knowledge of applicable system/s
Education
Bachelor's degree or equivalent experience
Related Work Experience Number of Years
Business Systems or IT related experience 2+
PREFERED EXPERIENCE
Basic knowledge and experience of billing systems (ICOMS, ACSR), order entry & customer maintenance.
Understand and able to navigate easily within Salesforce as end-user
PREFERED QUALIFICATONS
Order entry and customer data management in ICOMS 3+
Basic understanding of Salesforce objects and relationships 3+
WORKING CONDITIONS
Office environment
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
BSY310 301366 301366BR