People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including sales, marketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 

The Business Technology team is growing and looking for that next high-impact hire that will play a key role in the rapid scaling of our business processes and tech stack. This isn’t another cookie-cutter BSA role. This is a rare opportunity to apply and expand your accumulated knowledge and experience as part of a diverse team with impact across all areas of the business. The role is truly hybrid across both ‘business’ and ‘technology’ and requires someone with a passion for designing, building, and supporting frictionless processes powered by best-in-class technologies.

Responsibilities

• What You Will Deliver:




• Rich and Trusted Data:
• Data is the fuel that powers all of our GTM business processes. It must be accurate, comprehensive and most of all, trusted by our teams and decision-makers.
• Analytics to monitor and measure our data quality
• Improvements to data quality and coverage 
• New data management automations




• Frictionless Business Process Flows:
• Work gets done through well-defined business processes that become more complex and interdependent as the company grows. We design and evolve these processes to minimize friction (delay, error, breakage).
• Process flow documentation 
• Hands-on user workflow studies
• New process automations




• Robust, Sophisticated, and Flexible Technologies:
• Our tech stack is a dynamic and complex organism made up of tightly interconnected best-in-class components. We are constantly building, enhancing, monitoring, tuning, and adapting our tech stack to meet the current and future needs of the business.
• Major implementation project delivery
• Application of People.ai technologies internally
• New integrations and system enhancements
• Detailed audits of all tech stack components




• Happy and Tech-Savvy Users:
• Every employee is our customer and our support and enablement services are designed to super-charge their productivity while putting a smile on their faces.
• User enablement events
• Rapid and thorough response to daily support requests
• Ongoing contributions to our knowledge base 




• Respected Guardrails
• We move fast without breaking things. We design and build governance at appropriate levels appropriate to make sure that our business is secure, compliant, and healthy.
• Audit and enhance key governance components 
• New monitoring alerts and permissions audit

Requirements

• How You Will Deliver It:
• Apply your deep experience as a BSA - process design, requirements gathering, documentation, testing, training, hands-on administration, and system configuration.
• Leverage your knowledge of core Salesforce Sales Cloud functionality and familiarity with other key enterprise GTM systems
• Use your awe-inspiring organizational skills and attention to detail to manage multiple projects and tasks simultaneously, delivering the highest quality results in a super high-paced environment
• Drive clear understanding of customer needs and business priorities through solid listening and communication skills, engaging training presentations, and thorough documentation
• Proactively identify process improvements and new technologies 
• Independently lead projects and scope, prioritize, and execute cross-functional initiatives
• Bring your passion for continuous learning from both business and technical perspectives, and seek new ways to expand your scope of influence in the organization
• Value teamwork and show a sense of empathy
• Actively contribute to building a diverse and inclusive work environment
• Bring your innovative ideas to problem-solving and encouraging creativity across the team
• Freely give and receive honest feedback and working to find common ground
• Bring positive energy to optimism to the workplace

People.ai stands alone in our ability to harness business activity to unlock growth for our customers. We’ve been awarded 49 patents and have an additional 50+ under review. We’ve also received validation via Gartner’s Hype Cycle for CRM Sales Technology, inclusion in Forrester’s New XX Wave, the Y Combinator Top Companies List, and the Forbes AI 50 list.

Headquartered in Redwood City, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. To learn more, visit us online at: www.people.ai"