Business Systems Analyst at Merkle (Little Rock, AR)

| Little Rock, AR
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Company Description:

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.

We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description:

The Business Systems Analyst is the key liaison between a high-profile client and the Merkle Technology Teams. This is a highly visible position, as the Senior Business Analyst elicits and drives requirements and initiatives at multiple levels of detail for a Merkle client(s). The Business Systems Analyst should have a strong attention to detail and is entrusted with accurately documenting requirements and acceptance criteria for a project.

- Serve as cross functional liaison across multiple Merkle operating groups (e.g. Technology Services, Agency, Analytics, Management Consulting) involved in the total solution (traditional and digital marketing).
- Contribute on a project cross functional team.
- Participate in deep dive sessions with end users and subject matter experts as a means to elicit business logic.
- Support and influence the BSA Center of Excellence through support of best practices and sharing insights within the BSA Community (managed services and implementation).
- Provide consultative expertise (Internal & External)
- Collaborate with Merkle internal teams supporting BSA's talent management activities, Implementation best practices, resource management, and financials.
- Lead data asset analysis for the incoming data to understand how data relates to business requirements and business rules.
- Responsible for written requirements specifications (business, functional, STT, FLD) from initial creation, through change management and solution delivery.
- Interface with the client, third-party vendors, and multi-disciplinary teams within Merkle to develop solutions
- Manage and/or mentor less senior BSAs within the team and client projects ensuring BSA Deliverables.
- Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail across key supporting documents.
- Provide input into the functional design of solution data integration, in cooperation with systems analysts, leveraging multiple traditional inputs (Customer, Transaction, Promotion History).
- Adherence and input provided to project management regarding schedule, scope, risks, and cost tradeoffs.
- Utilize and provide recommendations regarding BSA best practices.
- Serve and support other BSAs as the functional point of contact for the solution during design and development, working through data and design questions/issues as they arise.
- Work closely with the Quality Assurance discipline or lead this discipline on small projects definition and execution of a test plan, which will include internal testing and user acceptance testing.
- Develop and deliver account cross-training and knowledge sharing.
- Willingness to travel when necessary.
- Work with remote and global colleagues (e.g. London, India) and the associated schedule flexibility required due to multiple time zones.


- Qualified individuals possess the attributes of being smart, curious, committed to vision, passionate, fun/pleasant, and having a sense of urgency. Other qualities include:
- Desire to Achieve
- Have a Sense of Accountability
-Critical listening and thinking skills
- Strong analytic skills
- Strong attention to detail
- Problem Solving skills
- Customer Service Focus
- Strong communication skills (written and oral), Including client communication
- Some client management, expectation management
- Team Player
- Time management skills
- Ability to arrive at creative solutions
- Skilled with Word, Excel, PowerPoint, and Visio.
- Aptitude to learn.
- Risk Awareness and mitigation skills
- Knowledge or understanding of standard digital marketing
- Possess strong SQL skills.
- Ability to identify and work with others to arrive at creative solutions that are not readily apparent and to turn unclear facts into logical patterns and concepts.
- Ability to thrive in a fast-paced environment and rapidly master complex data structures.
- Fundamental understanding of relational database design concepts [e.g. table design, table relationships (e.g. one-to-one, one-to-many), primary and foreign key designations, etc.].

- Bachelor's Degree or equivalent experience is required.

Additional Information:

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
More Information on Merkle
Merkle operates in the AdTech industry. The company is located in Columbia, MD, Atlanta, GA, Denver, CO, Chicago, IL, Seattle, WA, Hagerstown, MD, Norristown, PA, New York, NY, Marlborough, MA, Boston, MA, Carlottesville, VA, Pittsburgh, PA, Southfield, MI, Little Rock, AR, Austin, TX, Salt Lake City , UT, San Francisco, CA and Bend, OR. Merkle was founded in 1971. It has 4000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all jobs at Merkle, click here.
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