Business Systems Analyst - Telecommute at Optum

| Indianapolis, IN + 25 more | Remote
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Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm)
If you live in the Eastern or Central time zones you'll enjoy the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
  • Review requirements documents and validate discrepancies or missing information
  • Accurately create, update, implement and test configuration changes
  • Accurately document changes and communicate changes with the business
  • Identify and analyze user requirements, procedures, and problems to improve existing processes
  • Create and execute test plans and test case scenarios to ensure requirements are being met
  • Monitor, research, and resolve help tickets or BC Queue issues for new product implementations
  • Work in an Agile environment to create and work User Stories and Tasks from analysis through implementation ensuring needs are captured and delivered
  • Design new configuration to support business needs and functionality
  • Facilitate and/or Participate in development of detail design and system walk through with respective teams to verify design & solution meet business and system requirements as well as quality guidelines
  • Determine severity of problems and the need to escalate to management
  • Ensure timely configuration and implementation of selected solutions either by directly completing the solution or providing specifications and/or instructions for completion of the solution
  • Create the detail design and facilitate system walk throughs
  • Ability to work in quickly and efficiently in an environment where priorities and tasks may shift
  • Ability to create products from scratch, document new agreement configuration, as well as changes to existing agreements in the BC Product Workbook
  • Interact with business leaders and users, including external partners and customers as required.
  • Maintain professional, service-oriented relationships

Product & Benefits:
  • Configure Facets Medical, Dental, Vision, Term Life and various ancillary products using all aspects of the Medical Plan Application
  • Will perform various analysis and interpretation to link business needs and objectives for assigned function
  • Train new resources and act as a mentor to guide them through the configuration process
  • Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of the Facets database and supporting applications
  • Identify ways to enhance performance management and operational reports related to new business implementation processes
  • Develop and incorporate organizational best practices into business applications
  • Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
  • Lead problem solving and coordination efforts between various business unit
  • Lead and/or Participate in special projects and committees as assigned
  • Assist with formulating and updating departmental policies and procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 3+ years of relevant experience in health plan environments
  • 3+ years of general Facets experience
  • 1+ years of experience with CPT, ICD-10, HCPCs and Revenue Codes
  • Proficient level work in Excel and Word
  • Analytical skills and problem-solving skills
  • Ability to effectively communicate, both verbal and written
  • Ability to participate in a team environment
  • Ability to work autonomously with minimal supervision
  • Travel up to 25% of the time
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Undergraduate degree
  • 3+ years of experience with Facets configuration
  • Access and/or SQL experience

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Connecticut Residents Only: The salary range for Connecticut residents is $72,800 to $ 129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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