See yourself at Twilio

Join the team as our next Business Analyst, M&A (L3).

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to provide tools, platforms, and solutions used by all Twilions to deliver on the mission of revolutionizing the future of customer engagement. We are looking for an experienced business systems analyst to lead strategy and delivery of solutions for a variety of technical initiatives related to Mergers and Acquisitions.

Twilio is a fast growing company, rapidly expanding the breadth of our product offerings and the geographies we serve. The Engineering Enablement Team is responsible for enabling teams to realize these opportunities by providing expert consulting and tooling. Our work has an impact on critical initiatives both today and in the future.

Responsibilities

In this role, you’ll:

• EMPOWER OTHERS: Elicit functional, non-functional, and business requirements to enable technical teams and timely delivery.
• WRITE IT DOWN: Create artifacts as appropriate to the success of the project. Including but not limited to process flows, integration diagrams, data structures, user stories, use cases, wireframes, roadmaps, test plans.
• WEAR THE CUSTOMER’S SHOES: Advocate for the highest value work by drawing on expertise built from working with Product Owners, technical resources, and other stakeholders.
• BE AN OWNER: Manage and own requirements through the full project lifecycle including answering questions through execution to ensure delivery of the Minimum Loveable Product.
• BE BOLD: Oversee and/or lead projects from a business analysis perspective, provide status reports if necessary and act as primary point of contact for stakeholder communications.
• NO SHENANIGANS: Utilize both iterative and sequential project methodologies to delivery projects and consistently engage customers and teams with integrity and transparency.
• Manage vendor relationships and vendor led deliverables and collaborate on solutions.
• Experience acquiring and manipulating data sets and key value paired data such as JSON, XML, etc.
• Working knowledge of API’s, web services, webhooks, system architecture, user management, application security and compliance.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of experience as a Business Systems Analyst.
• Experience working as a Product Owner in a continuous delivery environment.
• Proven success in leading value advocacy and managing requirements for large and small projects, especially for cloud tools and integrations.
• Solid understanding of Business Analysis and Product Ownership with demonstrated ability to produce relevant artifacts.
• Strong technically and can converse credibly with talented engineers.
• Demonstrated insight showing you build processes where it's needed, and know how to cut through bureaucracy when it's inefficient, but also how to create structure when appropriate.
• Experience with hands-on administration of a user facing application or tool.
• Bachelor’s degree or equivalent experience required.

Desired:

• Technically savvy and experience with the cloud, APIs, enterprise software, and mobile is a plus. 
• Experience working on migrations, mergers, and/or on M&A projects is a plus.
• Experience with ServiceNow, Atlassian Tools (Jira, ServiceDesk, Confluence), Airtable is a plus.
• Experience with application testing, testing methodologies and approaches is a plus.

Location 

This role will be remote and working with the team headquartered out of the Denver, Colorado office.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $72,184 - $113, 4332
• Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.