Responsibilities:

• Analyzes processes and resources necessary for the effective implementation of stated processes.
• Assists in managing large scale projects, leads appropriate resources and determines project requirements and deliverables, to ensure successful implementations to meet ACFC user needs.
• Assists in ensuring successful project conclusions and large scale projects as measured by meeting Corporate objectives and large-scale projects.
• Prepares feasibility and cost analysis determinations for projects.
• Responsible for leading, evaluating and providing technical and project life cycle methodology.
• Communicates business or process solutions, recommendations and issues to AC management on a regular basis.
• Assists in development of training programs, introducing new concepts and business processes.
• Documents all business process flows as they pertain to the continuance and efficiency of the IS Department.
• Reviews software and systems modifications to ensure successful implementation.
• Flows business processes.
• Develops innovative means of structuring project workflow to alleviate backlogs and ensure the maximum utilization of resources.
• Anticipates and keeps manager and project staff informed of future or planned events which could impact implementations.
• Develops a working knowledge of all Managed Care Activities: Marketing, Member Services, Health Services, Claims, Enrollment, Provider Relations, Finance, etc, in order to provide solutions and options to end users requests for service and problem solving.
• Conducts and evaluates business analysis.
• Builds consensus among primary users, I.S. Department and senior management as it relates to large-scale business problems and issues.
• Meets with external software vendors to discuss products and ensure KMHP requirements are satisfied.
• Demonstrates strong problem solving capabilities and approaches each problem in a logical and analytical manner with high degree of perseverance; produce definitive statement of the issues, and identification of alternative solutions, the pros and cons of each, the recommended course of actions, and the consequence of the decision.
• Displays an ability to anticipate and be responsive to management needs and exercise proper judgment in performing as part of the "Business Solution Team".
• Responds promptly to requests for input on a variety of issues, such as budget preparations, operations objectives, reports, process re-engineering, business flow, etc.
• Addresses the issues at hand thoroughly, accurately, and in a logical progression/flow of thought; correspondence and reports are articulate, grammatically and structurally correct; verbal presentations are handled in similar fashion.

Education/ Experience:

• Bachelor's Degree in Management Information Systems or related field or eight years of related work experience.
• Minimum five years progressive experience in business environment with project management and process re-engineering concentration.
• Minimum five years direct user interface experience.

Other Skills:

• Ability to manage concurrent multiple task, projects.
• Possess solid understanding of the industry; high level understanding business application; sound understanding of organizational and process development.
• High-level understanding of business computer programming and constructs. High work ethic, self initiated learner, pro-active, high performer.