Business Systems Analyst / Admin (Remote)

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Front is on a mission to make work happier with the first-ever customer communication hub. Relationships are everything in business, but they’re hard to maintain as a business grows because traits like trust, compassion, and empathy are human qualities that have been difficult for technology to scale. We’ve reimagined the way businesses communicate by bringing customer conversations to the center of one’s focus. Today, nearly 8,000 businesses have discovered that they can still grow their business and keep the human touch. The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set. 

With $204M in funding, Front is backed by Sequoia Capital and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Y Combinator's list of Top Companies in 2022.

As a Business Systems Analyst, you will play a key role at Front working cross-functionally as we transform our go-to-market capabilities. You will be part of the core team that is responsible for designing, building, and maintaining the Salesforce platform and related technologies for our Sales and Solutions teams. This is a great opportunity for someone with a strong background configuring complex systems who enjoys working in a challenging and fast-paced environment.

What will you be doing?

  • Be the functional point person for internal customers as the subject matter expert on all sales platforms, integrations, and data sources.
  • Provide strong analytical, problem-solving, and technical skills to effectively collaborate with business stakeholders to gather requirements and implement high-quality solutions that drive business value.
  • Own functional tasks and deliverables, including: new hire systems onboarding, process definition and re-engineering, high-level and detail-level requirements gathering, build, testing(QA and UAT), and continuous improvement and maintenance of business applications.
  • Provide post-production support and bug resolution while delivering best-in-class support to our internal customers.
  • Ensure that high-quality data is going into our systems and being utilized appropriately.
  • Use and recommend best practices to deliver scalable solutions.

What skills and experience do you need?

  • You are a certified Salesforce Administrator and you have proficient experience with Sales Cloud and Lightning framework
  • You have 3+ years of hands-on work in Salesforce as an Analyst/Administrator including experience with integrated tools/platforms; you have experience analyzing, configuring and supporting Salesforce implementations and can manage and implement advanced configurations such as custom objects, fields, formulas, validation rules, and process automations.
  • You are a self-starter with experience working independently with a proactive working style
  • You are detail-oriented, organized, and a great team player with excellent interpersonal skills
  • You can explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge
  • You have strong written/verbal communication skills and can translate business requirements and engage directly with business stakeholders.
  • You are a good problem solver and critical thinker with an appreciation for simple high-quality solutions
  • You like to learn and apply new business processes and technologies
  • You have previous experience in B2B SaaS with a subscription environment for recurring revenue products
  • You care about the business impact of your technical work

Preferred, but not required:

  • You have experience with Salesforce CPQ
  • You have experience with other business applications and integrations such as e-signature tools(DocuSign/HelloSign), data enrichment tools, sales productivity tools, etc. 
  • Experience working with Agile methodologies

What we offer
✨ Competitive salary
🤝 Equity (we are post-series D & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM
    • Front, of course! Email

An Insider's view of Front

How would you describe the company’s work-life balance?

Honestly, amazing. A new program we rolled out is "Flexible Fridays", which is a dedicated day where all Fronteers can focus on their work, projects, or just overall well-being with no internal meetings. We're unreachable from any distractions so can be really heads down on our work, or take the day to spend time with family & recharge.



How do you collaborate with other teams in the company?

When starting at a company, onboarding could seem challenging, especially during a pandemic. However, onboarding at Front was seamless. The teams that I would collaborate with were willing to dive in and help me get up to speed. Everyone from leadership to cross-functional partners provided a support system equivalent to a close-knit family.


Mid Market Account Manager

What makes someone successful on your team?

The curiosity to learn, the grit to overcome, and the belief in themselves and those around them! Our team is constantly knowledge-sharing, which allows everyone to learn from one another and put new ideas to the test.


Manager, Sales Development

How do you collaborate with other teams in the company?

As an SE, we sit at the intersection of many different functions here at Front - partnering with AEs on deals, supporting marketing with content for new campaigns, and even relaying feedback to product while collaborating on what the future roadmap will look like.


Solutions Engineer

What are Front Perks + Benefits

Front Benefits Overview

• Competitive compensation

• Healthcare - we take care of your premiums for medical, dental and vision

• Unlimited PTO - take time to recharge so you can bring your best self to work!

• Unreachable Days - a dedicated focus day where employees can focus on their work, projects, and overall well-being with no expectations to respond to emails, messages, etc. and are essentially unreachable from distractions

• Wellness Days - supplemental days during months that don't already have a holiday or 3-day weekend dedicated to relaxing, recharging, and taking care of yourself

• 401k - invest in your future by saving for retirement

• Volunteer time off - take time to give back to our communities

• Commuter benefits - flexible options to make getting to work a little easier

• Wellness benefits - we help you prioritize your physical and mental wellness

• Flexible Spending Account (FSA) for medical and dependent care

• WFH Stipend - reimburse up to $500 to improve your work-from-home setup

• Monthly Lifestyle Stipend - receive a $100 flexible stipend to spend how you see fit (gym expenses, health and wellness, or education – anything you want that will improve your quality of life!)

• Parental leave - paid time off for birthing and non-birthing parents

• Maven - support and care on your path to and through parenthood

• Modern Health - comprehensive mental health care

• Journey Meditation - live guided meditation sessions with a guide

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Female-founded and led with 75% women in executive leadership – including CEO, CRO and CFO.
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
• OutFront (LGBTQIA) • Front Ladies Circle (Women) • Front Parents (Parents) • FrontAsia (Asian Fronteers) • Womxn in Tech (Women in tech roles) • Black at Front (African-American)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Front's dental plan covers 100% for Employees, 50% for Dependents
Vision Benefits
Front's vision plan covers 100% for Employees, 50% for Dependents
Health Insurance Benefits
Front's medical plan covers 100% for Employees, 50% for Dependents.
Life Insurance
Wellness Programs
$100 per month to spend how you see fit – gym expenses, health and wellness, or education.
Mental Health Benefits
Comprehensive mental health care. With Modern Health, you’ll have access to 8 therapy sessions and 8 coaching sessions per year + unlimited texting with your coach, and digital content all in MH app
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within

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