Business System Analyst (Hampton Roads, VA)

| Hampton Roads, VA
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The Business System Analyst is responsible for supporting and implementing applications and technologies for the customer base. Responsibilities include the following: Project Management, Product Support, Customer Support, and Communication.

Sentara Healthcare is currently seeking a

Business System Analyst

for Sentara Independence in Virginia Beach, VA

The ServiceNow Team is looking for an energetic, detail oriented, customer focused analyst to join our team and help us manage and support the enterprise ServiceNow IT Service Management system used for Incident Management, Change Management, Self Service Catalog, Demand/Intake Management, and IT Time Tracking. Responsibilities and experience include the following:

Operational Support:
Provide 1st and 2nd level end user support to resolve Incidents and answer questions
Provide ad-hoc one on one user training as required to support customer needs
Provide recurring quarterly training sessions on core processes areas
Develop custom reports for end-users that require assistance with report creation
Perform user account administration and governance, including group maintenance, user roles and process user license tracking
Create and update system documentation and support the update and creation of process documentation in key areas

Business Analysis/Application Management:
Consult with business unit to identify, analyze, refine and document business requirements
Become process expert for specific business areas
Translate requirements into technical specifications, develop test plans and scripts, assists in coordinating testing, and documenting test results
Perform system and application configuration through customization of tables, forms, workflows and business rules
Perform release deployment across environments

Education/Skills/Experience:
  • 2 years of experience providing customer technical support
  • Experience creating user documentation and providing end user training
  • ServiceNow product experience preferred
  • ITIL knowledge and certification preferred
  • Experience with Incident, Change Management, and Service Catalog software products preferred
  • System administration, Application configuration, and report writing experience preferred


  • High School Grad or Equivalent


  • Information Technology 2 years
  • Related 2 years


  • Complex Problem Solving
  • Leadership
  • Project Management
  • Service Orientation
  • Technology/Computer
  • Time Management
  • Communication
More Information on Sentara Healthcare
Sentara Healthcare operates in the Healthtech industry. The company is located in Norfolk, VA. Sentara Healthcare was founded in 1888. It has 10975 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 118 open jobs at Sentara Healthcare, click here.
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