Business System Analyst at The Walt Disney Company (Orlando, FL)

| Orlando, FL | Hybrid
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Business System Analyst
As a Risk Management Systems Team member, the Business Systems Analyst is responsible for maintaining day-to-day claims systems support and project managing new technologies within Risk Management. We are looking for a candidate who can get up to speed quickly, has a great attitude, and is passionate about support and service. This candidate is a team player who holds themselves accountable in their responsibilities, team partnership, business user support, and collaboration with internal and external partners. An ideal candidate believes the impossible is possible and can accomplish anything by asking the right questions and thinking outside the box.
  • Manage projects of small to medium complexity to ensure business needs are met and completed within a defined schedule and budget.
  • Work with vendors and internal partners on tasks to ensure that design, development, and testing are completed successfully for project implementations.
  • Work collaboratively with users to understand business problems and opportunities for efficiencies and optimization. Then, analyze and present solution options.
  • Identify, troubleshoot, and resolve user-reported system issues, including data interface and functional issues.
  • Act as the liaison between business users, IT technical personnel and vendors, to accurately articulate technical issues, business impact, and ensure timely resolution of issues and escalation of complex or critical business problems.

Basic Qualifications:
  • Bachelor's degree in Information Technology or related field.
  • Minimum 2 years of project management experience.
  • Minimum 3 years of demonstrated experience with identifying, troubleshooting, and resolving user-reported application issues.
  • Ability to interpret business needs into application requirements and recommend solutions for enhancements.
  • Ability to partner with Information Technology and 3rd party teams to test upgrades and changes to the environments.
  • Ability to effectively communicate highly complex business and technology information with both internal and external contacts in both written and verbal formats.
  • Ability to lead meetings and reach desired outcomes set for those meetings.
  • Must be highly organized and capable of working on many tasks simultaneously.
  • Experience working with cross-functional teams; understanding tasks and responsibilities; providing direction to users and vendors to complete work efforts.
  • Excellent interpersonal and relationship-building skills.
  • Ability to provide after-hours on-call support for client group in a team rotation, including weekends and holidays.

Desired Qualifications:
  • Master's degree in Computer Science or related Technology field.
  • Project Management Professional Certification (PMP).
  • Proven experience with supporting applications: Riskonnect ClearSight, Business Intelligence, Edge, Chrome, and Java.
  • Basic knowledge using reporting software such as Crystal Reports.
  • Proven experience with supporting Interfaces, including outbound/inbound file transfers and web services.
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Technology we use

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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with nonprofits
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K) matching
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days

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