President Biden announced an Executive Order on September 9 that outlined certain COVID-19 safety protocols, including a vaccination mandate applicable to federal contractors and employers with 100 or more employees. Blue Cross NC must specifically comply with the requirements that pertain to most federal contractors with a covered contract. As a result, Blue Cross NC must now require all employees, including those working remotely, be fully vaccinated. Proof of vaccination will be a condition of employment.

Additional Locations:
Telework - North Carolina

Job Description

Responsible for performing research and analysis to support business operations. Elicits, documents, develops and tracks business and functional requirements to solve intermediate level business problems through enabling technology and/or improved business processes. Work completed would be focused on a specific business unit, process, or other focused solution context (domain) but may also involve working with technical partners to communicate business requirements.

• Elicit, document and track requirements for changes to business processes, policies, information, and information systems for intermediate level business problems.
• Develop and elicit requirements for departmental and some corporate projects as requested by internal/external customers; prepare business and functional requirements.
• Communicate and validate requirements with stakeholders and identified SMEs.
• Collaborate with project teams to adhere to solution scope and maintain requirements traceability.
• Support and execute business readiness activities including the communication plan to support changes to technology, processes and people.
• Develop new procedures, specifications for system changes or recommendations for product and/or process changes. Facilitate the implementation of changes with management and staff.
• Design customer feedback mechanisms to gather ongoing information about business processes. Analyze results and creates plans to address weaknesses.
• Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.
• Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas. Work with trainers to develop training programs that target problem areas.
• Use industry standard analysis techniques such as data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis/or financial ROI modeling for initiatives that are at an intermediate level.
• Support business vendor relationships by documenting business issues, determining project needs, and supporting training as needed.
• Perform peer reviews of less experienced analysts' work as needed.

Hiring Requirements:

• Bachelor's degree and 3 years of analysis experience to include experience with research, process analysis, writing business requirements and business functional design.
• If no degree, 5 years of analysis experience as stated above.

The majority of our roles will continue working from home until at least the end of 2021. Once it is safe to begin working onsite, employees can choose where they work - from home, in the office, or a hybrid of the two. During the interview process, our Talent Advisors will walk through our virtual-first approach and answer questions you may have.