Business Support Analyst I

Description

Southern Company is a leading producer of clean, safe, reliable and affordable energy, and we approach each day as a vital step in building the future of energy. At Southern Company we are always looking ahead, and our innovations in the industry-from new nuclear to deployment of electric transportation and renewables -help brighten the lives and businesses of millions of customers nationwide.

JOB SUMMARY

This position will provide day to day functional support for Accounting assigned business applications and processes centrally managed and administered by Shared Services Support (Oracle Financials and Third-Party applications) across all subsidiaries of the Southern Company. The individual will support the end-to-end Record to Report and Order to Cash processes including Oracle Accounts Receivable and Cash Management. This analyst will work closely with key business partners to provide application maintenance, process improvements and customer support to include, but not limited to customer billing and receipts, bank account set up and maintenance, user support of bank reconciliation, and File-Based Data Import (FBDI) integration support.

This position will perform and support the execution, monitoring and testing of identified key controls; conduct and support audit activities and coordinate with other SSS support resources across the Southern System. The SSS analyst will collaborate with SSS support resources and assist the Technology Organization, as they provide functional and infrastructure support for the SSS supported applications. This analyst will also support the application release strategy in testing cases and writing scripts for user acceptance testing.

The Analyst will support SSS management on Special Projects, Strategic Planning Support and Business Continuity.

JOB REQUIREMENTS

Job Experience and Education

• Education: 4-year bachelors and graduate degree preferred
• Bachelor's degree in Business, Computer Science, IT, Accounting, or related discipline is required.
• 3-5 years proven working knowledge and understanding of processes and procedures related to Oracle ERP Financial Accounts Receivable and Cash Management.
• Exhibits strong analytical and organization skills and an attention to detail.
• 1- 2 years' experience with business support Compliance & Controls
• Demonstrates sound business judgment and outstanding customer service
• Experience in providing end-user application support to multiple user groups
• A proven individual work ethic and team effectiveness
• Previous experience in the performance of technology production processes including functional application, testing and interface support for the Oracle ERP standard FBDI templates is required.

Knowledge, Skills & Abilities

• Working knowledge of Oracle ERP Financials Accounts Receivable and Cash Management functionality and configuration is required.
• Ability to provide industry standard functional guidance to users on the Oracle ERP modules (Accounts Receivables and Cash Management) is required.
• Working knowledge of Receivables Auto Invoice, Balance Forward Billing, product tax categories, groupings, and transaction flex fields is required.
• Working knowledge of the Receivables customer maintenance and receipt application is required.
• Working knowledge of Cash Management Bank Statement Processing and Reconciliation set ups including bank statement transaction creation, tolerance, and matching rules is required.
• Knowledge of and the relationship between Cash Management and the other Oracle Financial modules is required.
• Ability to work closely with Accounts Payable, Payroll, Supply Chain, and Accounts Receivable functional teams to support banking impacts is required.
• Working knowledge of key flex fields (KFF), descriptive flex fields (DFF), value sets, and lookups required.
• Strong oral and written communication skills to facilitate meetings, gather requirements and convey solutions to the stakeholders is required.
• Good understanding of Accounting, Finance and Treasury financial application systems and processes is required.
• Ability to work closely with Accounts Payable, Payroll, Supply Chain, and Accounts Receivable functional teams to support banking impacts is required.
• Support application end to end design, aligning requirements, processes, and system functionality is required.
• Providing effective response to end-user cases accurately and in a timely manner is required.
• Understanding of Oracle General Ledger and Project Billing is desired.
• Understanding of Chart of Accounts and POET is desired.
• Experienced with working with Treasury and Bank partners desired.
• Ability to create, follow-up and act on suggested actions plan related to Oracle Service Requests is desired.
• Familiarity with Oracle Reporting, Scheduled Processes, OTBI, OACS, and Dashboard usage is desired.
• Knowledge of account reconciliation, period close processes, and controls is desired.
• Familiarity with other Enterprise Solutions application business processes is desired.
• General knowledge of the Technology Organization's structure and the organization's roles and responsibilities desired.

Behavioral Attributes

• High degree of initiative and personal responsibility "ownership" for assignments.
• Capability to analyze and comprehend business problems and provide solutions that will maximize its value to its stakeholders.
• Strong interpersonal skills including the ability to work with a team, build superior customer relationships, mentor others, and collaborate with interfacing support teams e.g., Technology Organization, Cross-Functional teams, Controls teams, Treasury, and external vendors/partners.
• Ability to effectively multi-task and prioritize workload.
• Candidate must demonstrate behaviors consistent with the company culture - Unquestionable Trust, Superior Performance and Total Commitment.

MAJOR JOB RESPONSIBILITIES:

• Application Support and Troubleshooting
• Effectively mediating between end-users, other SSS support resources and Technology Organization for application support, prioritizing issues, patches, upgrades, and enhancements
• Working with SSS Key Business Partners in the implementation of changes to SSS supported processes and procedures / code changes, including testing and remediation of issues.
• Researching / Troubleshooting issues that are impacting key processes and procedures across the Enterprise supported applications
• Developing, reviewing, and approving application test scripts due to new functionality or current functionality changes.
• Serving as an Oracle Financials application(s) Subject Matter Expert and as a key partner with the TO Center of Excellence organization for Enterprise Solutions application changes.
• Ensuring all integration issues for Oracle Accounts Receivable and Cash Management modules have timely resolutions.
• Functional Specification Design.
• Project work for new applications, new functionality, and enhancements.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. #LI

Job Field: Accounting & Auditing

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2010922