Business Strategy Architect - NoSQL & OSS DB at Microsoft (Atlanta, GA)

| Atlanta, GA
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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.ResponsibilitiesUnderstand the competitive data landscape and drive consumption motions for Apps + Data NoSQL solutions:
  • Collaborate with the Engineering, Marketing, Solutions, Partner, and Services orgs to develop technical consumption motions designed to accelerate deployment, improve retention, and expand usage of landed customers
  • Review and sign-off the collateral for each consumption motion based on the customer perspective and focused on field adoption
  • Execute and support technical consumption motions and implementation architectectures for the targeted customers
  • Apply technical knowledge and experience to architect solutions for Apps + Data NoSQL that meet customer's IT and business priorities
  • Develop deep relationships with technical decision makers in customers and partners to drive long-term cloud adoption
  • Drive the worldwide customer success field including CSA individual contributors and CSA managers for effective execution of each consumption motion
  • Role model the field resource behaviors and skill sets for successful execution of each consumption motion through customer engagement, deal workshops, 1-many training events, and 1-1 engagement with Cloud Solution Architects and customer success managers
  • Unblock and accelerate deals for the field through regular engagement, on-demand escalations, and win room support

Own the worldwide business results and insights for the consumption of Apps + Data NoSQL solutions:
  • Be the Voice of the customer to share insights and best practices
  • Accountability for the growth and target attainment on the worldwide business for this solution space
  • Actively manage the performance of the business on the leading indicators and KPIs for the business at the geo, segment levels
  • Develop and own the Plan to Exceed Plan for the consumption of this workload
  • Identify, capture, and communicate customer, partner, and field insights on this solution space to inform the consumption strategy as well as overall business plan

  • Demonstrate thought leadership internally and externally on this solution space to create impact through influence.
  • Depth of knowledge on the problem space from the customer perspective as well as the Digital Transformation scenarios that can be unlocked by modernizing the Data & Applications estates.
  • Learnings and insights on the strengths and weaknesses of competitive offerings and market trends related to this solution space
  • Expertise on the field Cloud Solution Architect perspective including the effectiveness of specific motions, guidance, and collateral as well as the keys to delivering a simplified, consistent field experience for this solutions space
QualificationsRequired/Minimum Qualifications
  • Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
    • OR equivalent experience.
  • 3+ years experience in Near Term Strategy (1-2 years out), Management Consulting, or Finance .
Additional or Preferred Qualifications
  • Candidates willing and able to be based in one of the following office locations a plus: Redmond, WA, Atlanta, GA or Charlotte, NC.
  • Enterprise customer experience in the Data Platform solutions. Experience engaging with enterprise customers either in the sales or technical architect or product marketing roles for Data Platform or Application Development solutions in the cloud and on-premises required
  • NoSQL Database knowledge. The depth of knowledge on how Enterprise customers implement Azure CosmosDB or other NoSQL platform such as MongoDB, Cassandra, Couchbase, Hbase, etc. both on-premises and in the cloud. Required
  • OSS Application Development Experience. Experience implementing open source applications that interact with NoSQL database platforms.
  • Enterprise customer experience in landing enterprise applications. The depth of knowledge on how enterprise customers implement cloud scale applications that intersect with relational and non-relational database platforms required.
  • Cloud Depth and Breadth. Knowledge and experience on conceptual or solutions architecture of cloud-based data platform workloads preferably across NoSQL database solutions required.
  • Business Results accountability. Experience in roles that had primary accountability for business results including revenue targets and KPI execution required.
  • Technical Leadership. Ability to influence and impact the technical platform decisions by engaging with CTO/CDO/Architect level customers required
  • Market insights. Understanding of data platforms on-premises and in the cloud (Cosmos DB, PostgreSQL, AWS/GCP RDS, AWS DynamoDB, Google Cloud datastore, MongoDB, Cassandra-based platforms, etc.) preferred
  • Excellent Communicator. Strong people, negotiation, organizational, presentation, deep technical product demo, writing, and verbal communication skills required.
  • Market Maker. Strong leadership to influence key technical decision makers, influencers, business decision makers and peers required.
  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused required
  • Performer. Highly driven passionate person who consistently exceeds goals and expectations required.
  • Lead. Able to lead, inspire and mentor members of the Microsoft (or similar) sales, customer success, services, and marketing organizations and Microsoft (or similar) partners required.
  • Growth Mindset. Experience and passion for learning (technical and soft skills); implementing practices from others; trying, failing and learning from that; sharing practices and knowledge for others' benefit required.
  • Relationship Building. Proven track record of building deep technical relationships with senior executives.
  • Experience in managing various stakeholder relationships to get consensus on solution/projects. The ability to influence and build relationships across technical and business teams required
  • Good business acumen to quickly understand the customer's industry and business to have relevant discussions with business decision makers.
  • Collaboration and Communication. Acknowledged for driving decisions collaboratively, ability to communicate data concepts effectively with business and technical audiences, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills.
  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
  • Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT Management, Data Engineers) required
  • Prior work experience in a Consulting/Architecture position within a software and/or services company such as Amazon, Google, IBM, etc. desired
  • Prior solution delivery or engineering experience
  • Competitive Landscape: Knowledge of data platforms such as AWS, GCP, Oracle, IBM, Snowflake, etc.
  • 7+ years working with large Enterprise customers and field communities in consulting or similar roles, leading deployment projects, architecture, design, implementation of Data or Analytics based solutions OR: 7+ years of experience in building products and services as part of Engineering teams in engineering positions required
The salary for this role in the state of Colorado is between $125,000 - $187,700 USD.
At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.
More Information on Microsoft
Microsoft operates in the Software industry. The company is located in Redmond, WA. Microsoft was founded in 1975. It has 206870 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 459 open jobs at Microsoft, click here.
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