Business Process Manager
The Channel Operations team supports channel and alliance partners. We have oversight into and are accountable for the operational readiness of quote to order capabilities, the user experience, and systems, tools, and processes necessary for our partners and internal teams. We also provide data insights to our internal business stakeholders driving and supporting strategic decisions. In this individual contributor role the Channel Business Process Manager’s scope will be across the various operational components of the Channel organization. This role will blend process design and optimization, with operational training to internal teams, and will include ensuring operational readiness and change management activities.
Responsibilities:
Proactively drive continuous process improvements working with key stakeholders across Channel Operations, Programs, and Sales teams
Evaluate, design, implement, measure, monitor and control operational business processes with a focus on channel programs, route-to market partner life cycle, and partner portal capabilities in a SaaS environment
Responsible for process assessments, and process design and redesign
Evaluate existing processes for optimization, scalability, or transformation for both improved operational efficiency, ease of use, and effectiveness
Identify risks, issues, and challenges in processes and systems, including using process data and metrics
Accountable for Channel Operations process documentation
Develop and deliver training to Channel Operations on new processes
Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
Requirements:
5-10 years’ experience, with software or SaaS based technology company preferred
Proven experience in process improvement, leading projects with a record of successful implementation
Experience in Channel program life cycle, partner portals, and lead to cash process in both design and implementation
Channel operations expert with strategic mindset
Demonstrated success using DMAIC, Design Thinking principles, or similar methodologies
Project management skills; familiar with all phases of project management
Proven leadership skills, business acumen, and performance driven
Exceptional determination, tenacity, self-motivation and interpersonal skills
Excellent presentation skills with solid communication capabilities and practices, both oral and written
Works well in team environment, with sound negotiation and problem-solving skills
Project management or process improvement certification such as PMP or LEAN Six Sigma desired
Experience with Salesforce.com, Zuora, Zendesk, ServiceNow, and Google Suite a plus
Bachelor’s Degree
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