Business Process Consultant - Risk Control

| Chicago, IL | Hybrid
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Job Summary
Under technical direction, provides process and project support to the business in the development of workflows and content assessment, evaluation, compliance and improvement to support business initiatives and strategies.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

  1. Responsible for the development and governance of internal and external content for the business.. Understands the business needs and consults and partners with business leaders in planning projects and programs.


  1. Has excellent attention to detail and strong writing skills, supporting the approval, build out, review and maintenance of technical and administrative content. Responsible for maintaining centralized processing documentation


  1. Provides analysis and decision support to business to help deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and make recommendations to management to drive continuous improvement.


  1. Participates in defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.


  1. Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external data.


  1. Develops and oversees process-related training programs including creating workflows, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates alternatives and external training.


  1. May act as business project manager for process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes.


May perform additional duties as assigned.
Reporting Relationship
Typically Manager or above
Skills, Knowledge & Abilities
1. Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.
2. Solid analytical, organizational and planning skills.
3. Solid business process modeling and analysis skills.
4. Proficiency to facilitate meetings of low complexity.
5. Solid knowledge of project management principles.
6. Knowledge of change management principles and methods.
7. Excellent communication, interpersonal and presentation skills both verbal and written.
8. Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.
Education & Experience
1. Bachelor's degree in a related discipline or equivalent.
2. Typically a minimum of four years of related work experience.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclus

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Some meals provided
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available
Paid industry certifications

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