Business Process Consultant - Risk Control

| Chicago, IL
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Job Summary
Under technical direction, provides process and project support to the business in the development of workflows and content assessment, evaluation, compliance and improvement to support business initiatives and strategies.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
  1. Responsible for the development and governance of internal and external content for the business.. Understands the business needs and consults and partners with business leaders in planning projects and programs.

  1. Has excellent attention to detail and strong writing skills, supporting the approval, build out, review and maintenance of technical and administrative content. Responsible for maintaining centralized processing documentation

  1. Provides analysis and decision support to business to help deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and make recommendations to management to drive continuous improvement.

  1. Participates in defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.

  1. Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external data.

  1. Develops and oversees process-related training programs including creating workflows, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates alternatives and external training.

  1. May act as business project manager for process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes.

May perform additional duties as assigned.
Reporting Relationship
Typically Manager or above
Skills, Knowledge & Abilities
1. Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.
2. Solid analytical, organizational and planning skills.
3. Solid business process modeling and analysis skills.
4. Proficiency to facilitate meetings of low complexity.
5. Solid knowledge of project management principles.
6. Knowledge of change management principles and methods.
7. Excellent communication, interpersonal and presentation skills both verbal and written.
8. Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.
Education & Experience
1. Bachelor's degree in a related discipline or equivalent.
2. Typically a minimum of four years of related work experience.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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