Business Process Analyst at Zscaler

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Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

The Business Process Analyst will report to the Director of BI and Analytics. You will play a key role in driving the operational success of the business by implementing new processes, systems, and methods across the sales organization. This will include everything from small gaps in processes to organizational-wide system implementations in order to effectively and scalably support our sales and sales operations teams. Your role will be to help set up the right processes and systems by facilitating discovery sessions, proposing solutions, drafting business requirements, and managing timelines and implementation. A thorough understanding of project management will ensure consistent and organized progress.

Responsibilities/What You’ll Do

Implementations: all stages of the process between identifying the right sales tools to use as an organization through discovery, implementation, training, and post go-live support

Process Enhancement: ensuring the right processes are in place for teams, and that they are being correctly utilized across the organization

Project Management: ensure that both large scale projects down to minor configuration changes are kept to a realistic timelines across all teams

Prioritization: work with various teams across the organization to understand, document, and prioritize efforts to ensure that the IT team’s backlog is most efficient and effective

Training/Communication: Collaborate with the enablement team ensuring new processes and systems are effectively communicated to the teams and that users understand best practices

Data Hygiene: Coordinate efforts to ensure reliable data across systems by determining and providing guidance on how to resolve data integrity issues


  • Exceptional communication skills with demonstrated ability to present systems/tools content to general audiences and develop trusted relationships across stakeholders

  • Understanding of core business processes in a B2B technology environment

  • Experience working with sales operations, sales systems, processes, and tools 

  • Strong background in documenting “as is” processes, identifying gaps, and proposing optimal “to be” processes and solutions to business users and leadership

  • Hands on experience with SalesForce (or another CRM) developing functional requirements, testing, enablement, and post launch support

  • Background in Project Management, project prioritization, tracking progress, update & expectation management

  • Experience with Lucid Chart and Swimlane documentation preferred

  • Ability to break complex problems into manageable, incremental tasks

  • Ability to execute on multiple projects simultaneously

  • Strong ability to take initiative and solve business problems by digging in yourself, self-starter

  • Continual delivery mindset: always seeking to deliver new and innovative initiatives

  • Flexibility to take on new challenges outside of your defined role

  • Strong analytical skills and future-oriented mindset

Additional Information

All your information will be kept confidential according to EEO guidelines.


What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 
Additional information about Zscaler (NASDAQ: ZS ) is available at 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PipedriveCRM
    • MarketoLead Gen

An Insider's view of Zscaler

What are some social events your company does?

Here at Zscaler, we know how to have fun! Many of us participate in events ranging from celebrating cultural events, Intern Expos, Family Fun Day, International Women's day, to organizational off-sites.

We are able to find ways to celebrate anything from annual Employee Work Anniversaries to being recognized as a Great Place to Work company!


Talent Ops Specialist

What kinds of technical challenges do you and your team face?

One challenge my team faces is staying ahead in the ever-changing tech landscape. We’re tackling this by building a library of widgets, or carefully designed, reusable pieces of code, so we can keep our tech stack dynamic. The goal is to be able to plug these widgets into any of our products, reducing redundancy and keeping things loosely coupled.


Software Engineer

What are Zscaler Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within

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