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DISH, an EchoStar Company
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Business Operations Analyst II

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Employer Provided Salary: $57,400-$82,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Department Summary
The Knowledge Solutions team is part of the App Development & Experience (ADX) Team. ADX plays a critical role in the Customer Experience Operations (CXO) organization. The team is responsible for the knowledge base agents utilize on every interaction with our customers across all lines of business. These applications provide agents with the directions and answers they need to assist customers in all scenarios, and we ensure they are user-friendly, accurate, and logical. Our goal is to remove the barriers a tool creates between users and their ability to provide a world-class customer experience.
Job Duties and Responsibilities
Primary responsibilities will fall into the following categories:

  • Collaboration and Leadership through Influence: Collaborates effectively with business partners, vendors, and developers, leading the teams to remain focused on the right priorities and working together toward common goals.
  • Product Ownership: Owns the product vision and strategy. Develops OKRs, determines success metrics and keeps track of progress. Leads the end-to-end success of enhancements from discovery to launch. Serves as the face of the product within the company, and acts as the point person to leadership.
  • Data Analysis: Asks the right questions and knows how to derive meaningful insights from data; uses that ability to identify problems, trends, and opportunities across the entire agent experience. Plays a proactive role in finding opportunities and initiating fixes.
  • Communication & Presentation: Uses data to tell a compelling story and is comfortable communicating and presenting that story to large and varied audiences .
  • Executing and Delivering Results: Action oriented; aligns resources to get things done; can orchestrate multiple activities at once; can be counted on to exceed goals successfully; steadfastly pushes self and others for results.


Skills, Experience and Requirements
A successful Business Operations Analyst will have the following:

  • Bachelor's degree from four-year college or university; or at least four years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of HTML, CSS, and JavaScript; or willingness to learn
  • Experience with or demonstrable knowledge of Agile development methodology
  • Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including senior business executives and technology vendors
  • Self-starter who is comfortable dealing with ambiguity and working in a fast-paced, constantly changing environment while handling different situations and tasks with minimal direct oversight from management


Salary Range
Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

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Tosha Zeitlin
IT VP of Program Management Office, DISH Network
BUILDING THE FUTURE
Strengthening support systems to drive innovation
“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.
“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.
The world is watching us and it is an extremely exciting time to not only be part of DISH’s journey but to be integral in its success.
Dr. Mukaddim Pathan
Director of Enterprise Architecture, Technology Strategy and Engineering Practices, DISH Technologies
WORLD CLASS ENGINEERING IMPACT
Making innovative contributions that evolve an industry
Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”
Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”
We are developing capabilities on the blockchain to provide differentiated experiences to our customers, and the impact of this project is readily visible and quantifiable.
Brian Mengwasser
Vice President, Head of MarketPlace & App Design, DISH Wireless
EXPLORING NEW POSSIBILITIES
Leading the way with cloud-native networks
DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.
DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.
There’s a lot that we can do with the opportunity in front of us.

What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture
Volunteer in local community
DISH Cares is our corporate citizenship program that provides opportunities for our employees to grow while promoting community engagement and development through sustainable business practices.
Partners with nonprofits
Through our corporate social responsibility program, DISH partners with a number of non-profits local to the community such as Children's Hospital Colorado and Food Bank of the Rockies.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
4-day work week
Our in-home technicians, sales account executives, and manufacturing teams work a flexible 4-day work week.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
In-person all-hands meetings
DISH hosts in-person all-hands meetings at one of our main headquarters in the beautiful Denver-Metro area.
In-person revenue kickoff
Employee awards
Flexible work schedule
DISH offers the flexibility of core hours to start at 9 and end as needed for your day.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
All team members are provided training as part of their onboarding experience through our online training platform. Leaders are given an enhanced, in-person training around unconscious bias.
Diversity employee resource groups
DISH currently has 8 Employee Resource Groups that provide platforms for employees to come together, share common interests and make important connections, both in and out of work.
Hiring practices that promote diversity
Our organization also has a full time Diversity Recruiting Program Manager, responsible for building strategic hiring channels and sourcing tactics that target underrepresented communities.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISH's Flexible Spending Account (FSA) allows team members to contribute pre-tax dollars to pay for qualified expenses during the benefit plan year up to $3,050.
Disability insurance
DISH offers Company-paid Short-Term Disability (STD), which pays 60% of your weekly salary directly to you for up to 13 weeks if you are sick or injured and unable to work.
Dental insurance
DISH offers a variety of dental plans to meet your needs.
Vision insurance
DISH Vision benefits are offered through VSP Vision Care (VSP). We offer two different plans, the Exam Plus Plan and the Enhanced Vision Plan. Both plans include annual exams and coverage for eyewear
Health insurance
DISH medical plan (DMP) offers comprehensive coverage with a wide network of medical professionals to support you and your family.
Life insurance
DISH provides team members with the opportunity to purchase Life insurance for yourself, your spouse and your dependents through The Hartford.
Mental health benefits
DISH offers an Employee Assistance Program (EAP) to all DISH employees and their household members for five free counseling sessions at no cost to team members.
Transgender health care benefits
Financial & Retirement
401(K)
DISH automatically enrolls you in our attractive 401(k) plan, investing in the most appropriate fund based on your age. You make change your contribution amount or investment election at any time.
401(K) matching
DISH offers a company match equal to 50% of your contribution up to $2,500 per year. We also offer profit-sharing contributions.
Company equity
For the 24th year in a row, DISH has offered profit-sharing in addition to the company 401k match, including vesting over a five-year period.
Employee stock purchase plan
DISH allows qualified team members to purchase DISH Network Class A Common Stock at a 15% discount to fair market value.
Performance bonus
Sales account executives receive uncapped commissions and incentives like cash rewards to all-expense paid vacations. Technicians receive award perks to spend through the Merchandise Marketplace.
Pay transparency
Child Care & Parental Leave Benefits
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
DISH has company-sponsored family events throughout the year, including Oktoberfest, Riverfront Festival, Halloween, and more!
Vacation & Time Off Benefits
Generous PTO
DISH offers 2 weeks of paid time off for team members (3 weeks including PPT) and up to 5 weeks off for tenured team members of five years or longer.
Paid sick days
DISH offers 40 hours (or more depending on state) of paid protected time in addition to paid time off.
Flexible time off
Hardship benefits
Team members can take an unpaid 30-day leave of absence.
Office Perks
Free snacks and drinks
Free snacks and drinks are available depending on department.
Company-sponsored happy hours
DISH is a work-hard, play-hard culture with weekly happy hours depending on location and even an open tap at our downtown Denver location.
Onsite office parking
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
DISH offers training across the organization, whether in leadership development through our world-class LEAD team, or in sales, customer service, technicians and more.
Tuition reimbursement
DISH offers tuition reimbursement of up to $2,000 for hourly full-time employees and $5,000 for salaried full-time employees per calendar year.
Lunch and learns
DISH often has Lunch and Learns based on departments or learning from cross-functional leadership team.
Promote from within
Mentorship program
DISH has a mentorship program for all team members hosted through our Employee Resource Groups!
Continuing education stipend
Team members receive up to $5,000 per year in tuition reimbursement for job-related courses or degree programs.
Continuing education available during work hours
DISH team members have access to LinkedIn learnings for free as well as access to our world-class LEAD team for leadership development.
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

DISH offers free and discounted services from our brands, including free DISH TV, discounted Sling, discounted Boost Mobile and Boost Infinite phone plans, and discounted smart service equipment like Google Home and Ring.

View full list of perks + benefits
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