DISH, an EchoStar Company
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Wireless Payments Analyst

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Department Summary
The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:

  • Billing Accuracy
  • Credit Qualification
  • Customer Payments
  • Customer Delinquency, Collections, and Bankruptcy
  • Customer Installation Damage Claims
  • Third Party Provider Payments


Wireless Billing and Payment Operations Team Overview:
The Wireless Billing and Payment Operations team is responsible for managing day to day operations for customer payment billing and payment related items for Wireless Lines of Business (LoB's). They are responsible for auditing and analyzing customer accounts to ensure billing and payment accuracy across all wireless billing platforms. The job functions include, but are not limited to account auditing and analysis, evaluating and improving overall customer experience, managing payment and billing initiatives for Wireless initiatives including understanding billing and payment budgets, developing efficiencies and driving improvements to meet organizational goals. LI- HT1
Job Duties and Responsibilities

  • Monitoring payment activity for all Wireless lines of business (>9.25M payment transactions/$460M monthly)
  • Works with payment vendors, including but not limited to various payment credit card processors, card orgs (Visa, MasterCard, Discover, Amex), alternative payment methods (i.e. PayPal) and pre-paid card vendors to ensure payments are processed correctly on a daily basis.
  • Auditing customer accounts to ensure payments process correctly, posting to the customer's billing account and that Dish receives the appropriate funding deposits in our bank account
  • Monitors customer accounts to ensure customers are charged accurately based on current services, ensure service isn't delayed due to payment issues, and maintains relationships with new key 3rd party billing vendors.
  • Assists in defining and building requirements for payment initiatives for all wireless LOBs (Prepaid/MVNO/MNO).
  • Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
  • Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
  • Create ad-hoc reports as requested in a timely and accurate manner, assist senior manager with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude


Skills, Experience and Requirements

  • Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
  • Experience in telecommunications or wireless preferred (but not required)
  • Accounting or Financial background preferred
  • Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
  • Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
  • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments


Salary Range
Compensation: $57,400.00/Year - $82,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.
Relocation is available for this role.

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What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture
Volunteer in local community
DISH Cares is our corporate citizenship program that provides opportunities for our employees to grow while promoting community engagement and development through sustainable business practices.
Partners with nonprofits
Through our corporate social responsibility program, DISH partners with a number of non-profits local to the community such as Children's Hospital Colorado and Food Bank of the Rockies.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
4-day work week
Our in-home technicians, sales account executives, and manufacturing teams work a flexible 4-day work week.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
In-person all-hands meetings
DISH hosts in-person all-hands meetings at one of our main headquarters in the beautiful Denver-Metro area.
In-person revenue kickoff
Employee awards
Flexible work schedule
DISH offers the flexibility of core hours to start at 9 and end as needed for your day.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
All team members are provided training as part of their onboarding experience through our online training platform. Leaders are given an enhanced, in-person training around unconscious bias.
Diversity employee resource groups
DISH currently has 8 Employee Resource Groups that provide platforms for employees to come together, share common interests and make important connections, both in and out of work.
Hiring practices that promote diversity
Our organization also has a full time Diversity Recruiting Program Manager, responsible for building strategic hiring channels and sourcing tactics that target underrepresented communities.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISH's Flexible Spending Account (FSA) allows team members to contribute pre-tax dollars to pay for qualified expenses during the benefit plan year up to $3,050.
Disability insurance
DISH offers Company-paid Short-Term Disability (STD), which pays 60% of your weekly salary directly to you for up to 13 weeks if you are sick or injured and unable to work.
Dental insurance
DISH offers a variety of dental plans to meet your needs.
Vision insurance
DISH Vision benefits are offered through VSP Vision Care (VSP). We offer two different plans, the Exam Plus Plan and the Enhanced Vision Plan. Both plans include annual exams and coverage for eyewear
Health insurance
DISH medical plan (DMP) offers comprehensive coverage with a wide network of medical professionals to support you and your family.
Life insurance
DISH provides team members with the opportunity to purchase Life insurance for yourself, your spouse and your dependents through The Hartford.
Mental health benefits
DISH offers an Employee Assistance Program (EAP) to all DISH employees and their household members for five free counseling sessions at no cost to team members.
Transgender health care benefits
Financial & Retirement
401(K)
DISH automatically enrolls you in our attractive 401(k) plan, investing in the most appropriate fund based on your age. You make change your contribution amount or investment election at any time.
401(K) matching
DISH offers a company match equal to 50% of your contribution up to $2,500 per year. We also offer profit-sharing contributions.
Company equity
For the 24th year in a row, DISH has offered profit-sharing in addition to the company 401k match, including vesting over a five-year period.
Employee stock purchase plan
DISH allows qualified team members to purchase DISH Network Class A Common Stock at a 15% discount to fair market value.
Performance bonus
Sales account executives receive uncapped commissions and incentives like cash rewards to all-expense paid vacations. Technicians receive award perks to spend through the Merchandise Marketplace.
Pay transparency
Child Care & Parental Leave Benefits
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
DISH has company-sponsored family events throughout the year, including Oktoberfest, Riverfront Festival, Halloween, and more!
Vacation & Time Off Benefits
Generous PTO
DISH offers 2 weeks of paid time off for team members (3 weeks including PPT) and up to 5 weeks off for tenured team members of five years or longer.
Paid sick days
DISH offers 40 hours (or more depending on state) of paid protected time in addition to paid time off.
Flexible time off
Hardship benefits
Team members can take an unpaid 30-day leave of absence.
Office Perks
Free snacks and drinks
Free snacks and drinks are available depending on department.
Company-sponsored happy hours
DISH is a work-hard, play-hard culture with weekly happy hours depending on location and even an open tap at our downtown Denver location.
Onsite office parking
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
DISH offers training across the organization, whether in leadership development through our world-class LEAD team, or in sales, customer service, technicians and more.
Tuition reimbursement
DISH offers tuition reimbursement of up to $2,000 for hourly full-time employees and $5,000 for salaried full-time employees per calendar year.
Lunch and learns
DISH often has Lunch and Learns based on departments or learning from cross-functional leadership team.
Promote from within
Mentorship program
DISH has a mentorship program for all team members hosted through our Employee Resource Groups!
Continuing education stipend
Team members receive up to $5,000 per year in tuition reimbursement for job-related courses or degree programs.
Continuing education available during work hours
DISH team members have access to LinkedIn learnings for free as well as access to our world-class LEAD team for leadership development.
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

DISH offers free and discounted services from our brands, including free DISH TV, discounted Sling, discounted Boost Mobile and Boost Infinite phone plans, and discounted smart service equipment like Google Home and Ring.

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