Wireless Payments Analyst
Department Summary
The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:
- Billing Accuracy
- Credit Qualification
- Customer Payments
- Customer Delinquency, Collections, and Bankruptcy
- Customer Installation Damage Claims
- Third Party Provider Payments
Wireless Billing and Payment Operations Team Overview:
The Wireless Billing and Payment Operations team is responsible for managing day to day operations for customer payment billing and payment related items for Wireless Lines of Business (LoB's). They are responsible for auditing and analyzing customer accounts to ensure billing and payment accuracy across all wireless billing platforms. The job functions include, but are not limited to account auditing and analysis, evaluating and improving overall customer experience, managing payment and billing initiatives for Wireless initiatives including understanding billing and payment budgets, developing efficiencies and driving improvements to meet organizational goals. LI- HT1
Job Duties and Responsibilities
- Monitoring payment activity for all Wireless lines of business (>9.25M payment transactions/$460M monthly)
- Works with payment vendors, including but not limited to various payment credit card processors, card orgs (Visa, MasterCard, Discover, Amex), alternative payment methods (i.e. PayPal) and pre-paid card vendors to ensure payments are processed correctly on a daily basis.
- Auditing customer accounts to ensure payments process correctly, posting to the customer's billing account and that Dish receives the appropriate funding deposits in our bank account
- Monitors customer accounts to ensure customers are charged accurately based on current services, ensure service isn't delayed due to payment issues, and maintains relationships with new key 3rd party billing vendors.
- Assists in defining and building requirements for payment initiatives for all wireless LOBs (Prepaid/MVNO/MNO).
- Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
- Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
- Create ad-hoc reports as requested in a timely and accurate manner, assist senior manager with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude
Skills, Experience and Requirements
- Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
- Experience in telecommunications or wireless preferred (but not required)
- Accounting or Financial background preferred
- Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
- Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Salary Range
Compensation: $57,400.00/Year - $82,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.
Relocation is available for this role.