Business Operations Analyst I
Department Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve and to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
The Business Operations Analyst is responsible for a high-level review of audits conducted on retailer businesses. In addition to reviewing and investigating new customer activations, analysts will review and present complex audit details to the business, compiling information for drawing conclusions, and summarizing the findings for management review. The analyst will monitor and respond to current and newly developed operational policies, procedures, and systems among multiple departments. This role supports audit management and various assignments for the Sales Operations Risk and Audit Team.
This individual will also assist the Sales Operations Compliance team with escalated calls and Retail Service QA, if needed. This individual may need to assist with other Compliance team items.
Skills, Experience and Requirements
Minimum required skills / experience:
- Conduct research related to Incentive Payments based on Business Rules. Complete assigned audits and summarize findings to the business.
- Analyze current processes and procedures to maintain them or make recommendations to promote effective operations within and between departments.
- Responsible for preparing and delivering the required training to facilitate changes in policies and
procedures. - Assist in the completion of difficult projects that are broad in nature by following general guidelines.
- Maintain and apply knowledge of practices and procedures in an area of expertise.
- Create, explain and maintain data mainly utilizing Excel workbooks.
- May assist in reviewing escalated calls as needed
Desired skills / experience:
- Spanish speaking preferred
- Experience in the Pay TV and/or the financial industry is a plus.
- Excellent written and verbal communication skills needed to effectively present information for a variety of issues.
- Ability to prioritize, organize and complete all tasks, meeting deadlines and target completion dates. Multi-tasking is a necessity.
- Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity.
- Ability to create, maintain, analyze and publish data primarily utilizing Microsoft Excel.
- Knowledge of Microsoft SQL is a plus.
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Salary Range
Compensation: $51,000.00/Year - $73,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.