Business Operations Analyst - Blended Care

| Peninsula
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.5 million people can receive best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.

About the Role
The Business Operations team works cross-functionally to enable and support the growth of the company. The Business Operations, Blended Care Analyst role is for someone who is passionate about working on strategic initiatives and scaling a startup business. This role will require taking a data driven approach to inform major business decisions across the company - with a particular focus on product analytics. The ideal candidate will have strong technical, analytical, financial, and presentation skills, in addition to strong interpersonal and communication skills. 

Currently the Lyra offices are closed and employees are working remotely. Upon reopening, this position will be based in Burlingame, CA (hybrid model).

Responsibilities:

  • Assisting with building and scaling our Blended Care programs, including performing various analyses and building dashboards to drive strategic and operational decisions
  • Analyzing key Blended Care metrics and insights to translate them into valuable content for internal teams and customers 
  • Communicating effectively with various teams to synthesize business needs and collaborate on deliverables
  • Work on ad-hoc requests from the Blended Care teams and customers regarding program implementation tracking, analyzing data inconsistencies, investigating trends, dashboard updates, etc. 
  • Collaborate with other teams to operationalize and scale additional Blended Care offerings and pricing models 

Qualifications:

  • Strong analytical skills; comfortable with SQL and data visualization tools
  • Self-starter, able to work independently
  • Strong teamwork and collaboration skills as this role will require working cross functionally with Data Science, Product, Finance, and Operations Teams
  • Ability to articulate in a clear and concise manner
  • Critical thinking is necessary to constantly evolve our customer reporting
  • Comfortable with ambiguity, and drilling down analyses for open ended questions 
  • Adaptability and flexibility are key in this role as business needs are ever-evolving and changing 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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An Insider's view of Lyra Health

What's the biggest problem your team is solving?

Putting clients first. - We strive to think about our various employer groups. Making sure that we have a diverse network that represents the employee populations within the various groups we work with.

Gary

Senior Strategist, Network Development

How has your career grown since starting at the company?

I started with Lyra as an MBA intern, building systems and processes for a new product called Blended Care Therapy. I loved the team and the product so returned full time and helped to scale the program to ~350 therapists. I’ve recently taken on the role of Director of Operations for Blended Care Medication Management.

Monique

Director of Operations for Blended Care Medication Management

What are Lyra Health Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Promote from within
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