Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Job Description

Purpose/Overview

The purpose of this role is to provide day to day support to Sales and Customer Experience leaders, managers and team members in their use of data and BI (Business Intelligence). This is achieved by speccing and creating reports and analysis that gives sales insights and visibility of progress against agreed measures and targets.

Works with key leaders to develop robust, self-serve reporting that ensures visibility of globally consistent reporting against agreed targets and KPI’s. Supports the implementation of key initiatives where sales, customer and marketing data is integral such as Account Based Marketing, Account Health and Usage.

Additionally, monitors and maintains data quality and integrity within the BI infrastructure and is responsible for regular data loads from key platforms into BI tools and visualization solutions. Works with Product and Engineering to bring together key data sources to further enhance available BI.

Key Responsibilities and Outputs

• Works with teams to create robust and timely customer health dashboards in an agreed format.
• Monitors and maintains data integrity and quality of dashboards and data pipelines
• Provides ad-hoc data support and reporting consultancy
• Investigates current data models and data mappings, and is able to create more efficient solutions
• Works with Product and Engineering to bring together key data sources to further enhance available BI.
• Support the data requirements and activity associated with mergers and acquisitions
• Support external reporting and data management (ARR, Pricing Calculator, Sales Targets (Regional & Team)

Proven characteristics for success. (3-7 that are crucial to the role)

• Ability to communicate complex technical information to non-technical colleagues to aid decision making supported by the ability to communicate written and verbally in clear language 
• Ability to work in a fast-paced environment and manage multiple priorities with the ability to perform under pressure and in adversity 
• Strong collaboration skills and ability to work with colleagues across Sales, Marketing, Product, Engineering and Finance to achieve shared outcomes

Elements

• Curiosity - Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change
• Relationship Building - Strives to build lasting and meaningful relationships with internal and external customers. Is willing to understand the customers needs and does so by cultivating authenticity, care, honesty and managing conflict effectively to further strengthen the relationship
• Quality Focus - Setting high quality standards for our work and striving for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes
• Cultural Awareness - Committed to learning about and understanding the diverse environments and cultures in which Tii operates, both commercially and culturally. 

Qualifications

Essential:

1. Experience dealing with large (+1M rows) datasets
2. Experience with data modeling and trouble-shooting
3. Experience with Alteryx or other ETL tools
4. Experience with Tableau Desktop or other mainstream BI tools
5. Experience with Salesforce

Preferred

1. Building advanced Tableau dashboards
2. Experience with Tableau Online and/or Server
3. Experience with Alteryx Server
4. SQL/Python experience
5. Salesforce data modeling experience
6. Dashboard portfolio to share

Education

1. General education to A’Level including Maths and English Language

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.