We are seeking a Business Informatics Analyst: HIM / Coding to:

• Serve as a professional role model in promoting the understanding, integration, and application of information services in a healthcare setting
• Act as a liaison between revenue cycle and information services, supporting all care givers throughout the revenue cycle in the implementation, learning, use, adoption, and optimization of revenue cycle and/or managed care technology projects
• Support the analysis, implementation, evaluation, optimization, and maintenance of revenue cycle and managed care applications and projects for Providence, Community Technologies, and Affiliates
• Utilize team participation skills in a complex, highly stressful environment
• Skillfully use revenue cycle applications, information services, Microsoft tools, and fundamentals of project and change management
• Work independently with clients, multiple IS groups, and leadership to ensure strong support in and success of each organization's financial KPI's and objectives
• Serve as a subject matter expert and demonstrate the necessary knowledge to pass EHR vendor certifications
• Have comprehensive understanding of the full revenue cycle, Use best practices in their primary discipline, and translate detail to client business requirements

In this position you will have the following responsibilities:

Education/Coaching:

• Ensures that workflow and training knowledge delivered is consistent with and accurately reflects adult learning standards
• Communicates technology changes, optimizations, and upgrades to revenue cycle and managed care customers

Problem-Solving:

• Conducts workflow analysis to improve efficient, reliable use of the revenue cycle information systems
• Develops and maintains established standard of work

Customer Service:

• Responds and assists customers immediately upon request and follows up on previous interactions to ensure issue resolution, escalation or issue closure with as appropriate considering the dynamic nature of information systems and system priorities
• Able to effectively communicate to revenue cycle customers and is perceived as approachable and reliable

Teamwork:

• Demonstrates effective interactions and positive interpersonal skills in dealing with others in order to maximize productivity and positive employee relations
• Actively and efficiently engages with key leaders, teams and subject matter experts to collaborate on and influence the design and development of projects, curriculum and workflows, and the integration of technology into patient care processes

Revenue Cycle Support:

• Gains understanding of client key performance metrics
• Consistent delivery of readiness program for revenue cycle information systems
• Evaluates financial outcomes against key performance indicators with the use of revenue cycle and managed care information systems
• Supports customer access to and knowledge of operational revenue cycle reports

Professional Development:

• Enhances professional growth and development through participation in educational programs, projects, meetings, and workshops
• Frequently updates knowledge regarding revenue cycle and informatics trends, adult learning methodology, and issues and actively seeks opportunities to apply this knowledge to practice

Working Conditions:

• Fast paced environment with multiple interruptions.
• Frequent travel amongst Providence, Affiliates, and Community Technologies sites (up to 50%) may be required
• Employee may be required to work variable shifts and weekends to meet client needs
• Reliable transportation throughout their home region and close proximity to a commercial airport is required

Required qualifications for this position include:

• Bachelor's Degree in Information Technology, Finance, Healthcare, or related field -OR- a combination of equivalent education and experience
• 3 years' experience in a position that has the same or similar primary duties working with a revenue cycle or managed care information system within a healthcare setting
• 2 years' experience working in an Epic environment.

Preferred qualifications for this position include:

• Health Information Management Certification and or HIM experience
• Epic Readiness certification or proficiency in one or more of the primary applications the Analyst is supporting within 90 days of hire
• Credentialed Trainer or Facilitator in one of the primary applications the Analyst is supporting within one year of hire -OR- equivalency of up to 2 years' experience for this position at the hiring manager's discretion

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression,

exual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.