We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID-19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.

Residency in or relocation to Louisiana is preferred for all positions.

Grade 10

POSITION PURPOSE:

The Business Continuity Program is responsible for maintaining a viable program to minimize disruption and ensure continuation of critical business operations during disruptive or crisis events for Blue Cross and Blue Shield of Louisiana and its subsidiaries at all geographical locations. This position is responsible for supporting the Business Continuity Program in the development, management, quality assurance, enhancement and training/exercising of continuity plans for all business units to keep the company functioning after disruptive events.

This position will serve as a Business Continuity Program liaison with business, IT and administrative areas directly involved in the Incident Management, planning, continuity and recovery processes and may represent the department on other corporate projects. This position is responsible for providing support in the development of information for the education and awareness initiatives of the Business Continuity Program and the coordination of these initiatives with other business areas. The candidate must be able to respond to a disaster and assist the company in response and recovery.

Accountable for complying with all laws and regulations associated with duties and responsibilities.

NATURE AND SCOPE:

Position Location:

This position reports to the Director of Corporate Safety, Physical Security and Business Continuity.

ACTIVITIES OF DIRECT REPORTS

This position has no reports.

Necessary Contacts:

To do this job effectively this position will be in contact with all levels of BCBSLA management, consultants, vendors, peers at other companies, and peers at other Blue Cross Blue Shield plans.

QUALIFICATIONS:

Bachelor's degree in business, management, information systems, communications, emergency management, disaster recovery, or related field is required. Four years of related work experience can be used in lieu of a degree.

A business continuity or emergency management professional certification is preferred such as a, CFCP (Certified Functional Continuity Professional), CBCP (Certified Business Continuity Professional), MBCP (Master Business Continuity Professional), Certified Emergency Manager® (CEM®) (FEMA), Fellow Business Continuity Institute, or PMP (Project Management Professional).

Two years' experience working in one or more of the following areas/industries is required: corporate business continuity, disaster recovery, marketing/communications, healthcare/health insurance, emergency management, project management, and/or audit.

An understanding of current business continuity, disaster recovery, and/or emergency management leading practices and the ability to formulate strategies and recommendations to maintain the company's business functions is required.

Experience in business impact analysis, documenting the GAP analysis, developing and implementing short-term and long-term continuity and/or recovery strategies on a broad scale through leveraging technology, technology adoption, and tracking progress toward eliminating the gap is preferred.

Experience in designing, conducting, and evaluating testing and training efforts is preferred.

Must be a strategic thinker with the ability to see and understand the business from the corporate view and the ability to influence others to apply techniques to solve dynamic problems.

Must be able to work independently and as part of a team as well as manage tactical (daily) operations and participate in the development of strategic program plans, with the willingness to adopt new processes, tools and methodologies as required.

High level of attention to detail and accuracy is necessary along with the ability to communicate clearly and concisely in both verbal and written form. Strong interpersonal and multi-tasking skills are a must.

Must be on call with the expectation of carrying a cell phone to be able to effectively respond to disaster situations 24/7 365 days a year.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS:

• Enterprise Alignment
  • Assist business units in understanding and completing a Business Impact Analyses (BIA) to assess internal and external threats and the risk they pose to the Company, and recommends mitigation strategies to reduce or eliminate identified risks.

• Program Management
  • Administration of the Mass Notification & Business Continuity systems, including data entry, validation and maintenance, reporting, testing, training and all aspects of vendor management.
  • Responsible for day-to-day operations of the Business Continuity Program as well as management of strategic and corporate continuity related projects and activities that are multi-disciplinary by nature and are critical to corporate goals and objectives. Develop projects plans, coordinates activities, monitor progress, report status and present recommendations to management.
  • Support program during all regulatory, internal and external audits.

• Continuity Planning
  • Consults with business lines to identify business impacts, recovery time objectives and strategies for the continuation of mission critical business functions during an interruption.
  • Develops and maintains continuity plans for individual business areas, and the organization as a whole, including plans for Crisis Communications, Emergency Response and Continuity of Operations.
  • Develop and maintain Business Continuity Program related documentation including policies, procedures, educational guides, and training/exercise documentation.

• Response & Incident Management
  • Participates as a facilitating member of the Emergency Response and Incident Management Team(s) during an interruption of business and coordinates efforts pre/post disaster situation to enable the organization to resume and recover business operations from a disruptive/catastrophic event.
  • Serves as a liaison with business, IT and administrative areas directly involved in the Incident Management, continuity and recovery processes and may represent the department on other corporate projects.

• Education, Awareness & Training
  • Plans and facilitates desktop exercises across business and IT areas to ensure response/continuity plans are actionable and that they meet organizational needs and recommends modifications as identified.
  • Coordinates and facilitates ongoing training and exercise events while evaluating staff resiliency, continuity and recovery capabilities of the organization.

• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while sitting or standing.
• The ability to comprehend, document, calculate, visualize, and analyze, all are required.

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An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

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Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [email protected] for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.