Job Description
New Hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for Covid-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.
Human Health has an ambition to improve patient and business outcomes around the world through digital, data, analytics, and technology. Our ability to navigate our commercial model around the external environmental shifts, and internal changes to our portfolio, using these strategic capabilities will be key to our commercial success and ultimately decide how we fulfill our ambition. The Digital Marketing and Commercial Excellence (DMCE) organization was stood up in early 2021 to accelerate our commercial transformation, with a focus on modernizing customer engagement for competitive advantage, using data-driven insights. We think about this from three angles:

• How commercial teams develop and iterate strategy that bring value to patients, customers, and our Company
• How we engage with customers to build a relevant conversation and sustain long-term relationships
• How we build a culture that sparks innovation, experimentation and empowers diverse and inclusive teams

Our role is to work with colleagues across the world with the goal of doubling the speed, impact, and efficiency of our customer engagement over the next three years.
The DMCE organization consists of people with diverse backgrounds and skillsets. We have leaders who have gained extensive experience inside our Company, and from other large organizations and startups. We have people with deep experience in modern marketing and strategy, along with specialist capabilities. Examples include automation and marketing technology, customer experience, omnichannel marketing including social media, agile and change leadership, and content creation.
As a member of Digital Marketing Operations, the Business Automation Analyst is responsible for the identification, qualification, implementation and change management of intelligent automation solutions to enable executional excellence. The incumbent will fulfill a client facing functional role, working closely with other members of the Process Excellence & Business Automation team, Information Technology and stakeholders from the business across the world, to translate business requirements and desired outcomes to automated, scalable solutions across the Human Health organization.
Primary Responsibilities:

• Identify processes and tasks for improvement opportunities utilizing lean methodology and intelligent automation (Robotic Process Automation (RPA), OCR, etc.)
• Develop business case for all improvement opportunities and use cases
• Assist with the prioritization of improvement opportunities
• Document the current "As is" process, applications used in the process, "To be" process and business exceptions handling
• Act as liaison between business stakeholders and IT Development teams to transform ideas into fit for purpose, scalable automation solutions
• Work closely with functional teams and business stakeholders through the qualification, Proof-of-Concept, prototype and MVP phases to ensure alignment and clear understanding of automation process impacts and interdependencies
• Identify process metrics and KPI's to track realization of the business case
• Develop training, implementation and change management plans for automation solution and process improvements
• Provide training and lead the implementation and change management plans
• Develop and document process and best practices
• Manage and track Agile activities to deliver (and scale) each automation solution
• Develop and implement communication activities as needed

Education:

• Bachelor's Degree in Business Administration/Management, Information Systems Management, or Computer and Information Science or an equivalent field of study

Required Experience and Skills:

• At least three years of process design and process improvement experience
• Awareness or Training in Agile and Lean Six Sigma methodology
• Experience with Robotics Process Automation, Machine Learning, Natural Language Processing and/or other workflow automation tools
• Highly motivated, with the ability to work both independently and collaborate with team members both in person and via collaboration tools
• Superior project management skills, ability to prioritize work, manage many projects simultaneously and must be able to work successfully in a very deadline driven environment
• Excellent Problem-Solving Skills
• Excellent communication and presentation skills
• Willingness to challenge the norm & drive change

Preferred Experience and Skills:

• Experience with Veeva Vault PromoMats
• Familiarity with low code automation / citizen developer experience
• Experience with Medical Legal Regulatory review process

Location:
This position is location agnostic but may require up to 15% Travel to our Upper Gwynedd., PA or other office locations for collaboration, as needed.
Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
Who we are ...
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Shift:
1st - Day
Valid Driving License:
Yes
Hazardous Material(s):
Number of Openings:
1