Business Architect (Advisory Services)
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You’ll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we’re investing in ourselves!
NeuraFlash is looking for a Senior Business Architect to join our new Customer Advisory Services practice!
As a Senior Business Architect, you will bring a mix of business transformation and technology experience to be a trusted strategic advisor to our customers. You will coordinate with a multidisciplinary team to define our client’s business objectives and their desired future state, while bridging the gap between business strategy and the technology enablers provided by the Salesforce platform. The ideal candidate will have a customer-centric and collaborative mentality and a strong sense of ownership and willingness to go above and beyond to ensure long-term customer success. Strong facilitation and synthesis skills, with the ability to align diverse stakeholders across Business and IT to embrace joint ownership for results is essential.
YOU’LL HAVE THE OPPORTUNITY TO:
- Collaborate directly with CxO-level customers to develop experience-led strategic roadmaps that drive the desired business outcomes.
- Lead and facilitate client engagements to execute on the NeuraFlash deliverables, supported by key delivery team members (Solution Architects, Technical Architects, Project Managers, etc).
- Help business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric mindset and approach to decision-making.
- Leverage industry knowledge by partnering with Practice Leads to build NeuraFlash business solutions tailored to Cloud solutions and specific industry needs.
- Support NeuraFlash clients through the creation or innovation of their digital strategy, to address customer experience and operational challenges using an outcome-based approach.
- Support our sales team to identify client needs and align with our services and structure of delivery proposals.
- Lead the team and client in the design of future state operating models and experiences that drive new levels of performance.
QUALIFICATIONS:
- 7-10 years of experience in Business Management, Strategy, Technology, or Transformation consulting
- Strong background in business strategy definition and business process redesign, with identification of technology enablers
- Strong collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
- Creative, high-energy, self-starter who’s comfortable running initiatives and programs within a “start up-paced” technology company
- Strong consulting and interpersonal skills; including excellent written and verbal communication skills, effective presentation skills with the ability to adapt to a wide range of audiences
- Experience building strong executive relationships
- Ability to synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required
- Ability to lead client facing workshops
- Ability to travel to clients (when travel is appropriate and approved)
- Experience with digital innovation and roadmapping projects
- Experience with Design Thinking and Human-centered design methodologies (personas, journey maps, etc.)
PREFERRED QUALIFICATIONS:
- Background in the Salesforce platform. (Salesforce certification is a plus)
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
The “Flashy” Perks:
- Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
- Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year! There’s no limit to where your career at NeuraFlash can go.
- L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
- The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
- Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
- Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States.