Business Analytics Manager (Product)
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
We are hiring a Manager to partner with our Product team - you’ll work with analysts in gathering, cleaning, and analyzing data with a focus on helping WHOOP better understand product data in order to help the team strategize, test and define our product roadmap. We are looking for someone who has an extremely data-driven mindset and is able to mix business knowledge with statistical tools to deeply understand, model and report on business trends. You will work closely with the talented WHOOP Product teams across growth, community, coaching, and gamification to improve our product impact.
RESPONSIBILITIES
- Lead measurement, analysis, and modeling the data of the entire customer lifecycle from acquisition, engagement, retention, and churn.
- Partner with stakeholders across the product team to drive iterative testing, quantification of impact for key member touchpoints, and new sources of value for our customers.
- Leverage clickstream and other product data to find areas of opportunity or bottlenecks within the product.
- Use detailed understanding of our diverse product data to be a thought leader on new opportunities for data collection, modeling, analysis and testing for the Product team.
- Be data-driven but also aware of business context and user experience to communicate findings to non-technical and executive audiences.
- Work collaboratively in a startup environment with a high-performance team.
QUALIFICATIONS
- 4+ years of experience in a deeply analytical role, including partnership with product teams.
- Strong technical and analytical skills; Proficient in SQL and Python. Experience working with data visualization tools (e.g. Looker).
- Strong track record modeling outcomes as part of an analytics, business intelligence, or data science team.
- A self-serve player-coach; able to take broad business questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations.
- Self-starting, fast-moving, and collaborative in approach to problem-solving.
- Excellent oral and written communication; adept at communicating across multiple mediums to technical and non-technical audiences
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
This position is based out of our Boston HQ. Applicants must currently reside in Greater Boston Area or be open to relocation to be considered.