Outreach is looking for a Senior Business Analyst/Product Owner to join the Revenue Operations team. The ideal candidate will leverage experience and deep knowledge of systems to design creative solutions and lead enterprise projects, be an analytical thinker and problem solver, have excellent communication skills and technical curiosity, thrive in a fast paced environment, have a strong desire for automation and continuous improvement, and partner with leadership to build systems and processes that support a high growth company.

Your Daily Adventures Will Include

• Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams in leading global Revenue Operations projects
• Partner with Sales Operations Managers to understand Sales requirements, process and tool enhancements needed by segment
• Capture, analyze, and validate business needs of stakeholders, using data and information from various sources
• Document detailed and thorough User Stories and Acceptance Criteria Prioritize the backlog and sets expectations with stakeholders
• Independently review requests and troubleshoot issues to understand process and technical inefficiencies, identify root causes, and drive and implement best practices solutions
• Support change management and enablement

Basic Qualifications

• 4+ years experience in a business analyst, product owner, or equivalent role working with Salesforce
• Experience working in an Agile team
• Deep knowledge of Sales & Support systems
• Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines
• Manage time effectively and adapt quickly to changing priorities
• Self-starter who seeks challenging assignments
• Excellent written and verbal communication and presentation skills
• Experience with Salesforce Sales Cloud and Salesforce Lightning
• Experience with Outreach, Jira, Confluence, LeanData, ZoomInfo, Zuora, CPQ, Financial Force, and other Sales tools a plus
• Certified Salesforce Administrator a plus
• 4-year degree required

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status