Business Analyst
Business Analyst
Springfield, Full-Time
ETX Inforce Services
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
If this sounds like a fit, we're looking to hire a Business Analyst to join our ETX Inforce Services team.
Why we need you.
We're growing and our clients deserve the best. As a business analyst you'll have an opportunity to be part of a dynamic work group, and be responsible for eliciting business requirements, performing gap analyses for business capabilities, understanding of technical dependencies, and helping to envision creative solutions to both business and technical challenges.. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
What success looks like.
- Actively solving problems
- Expressing resilience and courage to persist through inevitable challenges
- Displaying agility by showing willingness to be a generalist
What your days and weeks will include.
- Lead/consult on escalated support issues and root cause analysis
- Coordination with MassMutual Product, Distribution, Accounting, Operations, and ETX technology groups
- Works very closely with the Product and Tech Lead
- Document requirements (functional & non-functional) and create user stories
- Analyze and decompose business rules
- Assist other team members with understanding the business requirements
- Operates independently on multiple project tasks
- Participate in all phases of project planning, development, and testing
The skills that make you a great fit.
- Bachelor's degree
- 8 + years of experience
- Authorized to work in the US without sponsorship, now or in the future.
- Strong understanding of Financial Services (life insurance and retail annuities)
- Technical liaison between MassMutual business partners, industry vendors, and distribution partners
- Ability to brainstorm and research/resolve issues creatively to meet the programs objectives and long term strategy
- Previous experience with working with MassMutual Product, Distribution, and Policy Administration Systems and Operational support team
- Provide project support on an as needed basis to help set direction based customer/agent experience as well as internal system capabilities
- Ability to flex between capability enablement and business analysis work; may take on project assignments outside of technology initiatives
- Ability to consult internally to help MassMutual initiatives set direction regarding future capabilities
- Ability to represent as a leader in both a business and technology capacity
- Must be a self starter and comfortable working autonomously and with ambiguity
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
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